Help Desk Analyst Job in Manhattan 10016, New York Us
Description
Help Desk Support
Fast paced computer services firm seeks Help Desk - Service Desk personnel to support a large client's internal technical call center in the New York City area. Position requires extensive phone support of end users with various operating systems and application software. Products include MS WIN 7, 2000, XP, MS Office Suite 2007, and Novell Client 6.0 GroupWise 6.5.
Duties entail:
- Opening, updating and closing support tickets in Remedy, as well as first level triaging and resolution of support requests.
- High volume call center environment providing end user phone support in troubleshooting software and hardware problems, network connectivity issues, active directory, blackberry support
- Installation, configuration and support of Dell PC’s, HP Printers and peripherals.
- Must have excellent customer relation and communication skills and be versed with use of Remedy.
- HDI, ITIL and MCSE a plus.
- Background Check Required.
Requirements
Help Desk / Service Desk Support
Must have the following experience:
· Extensive phone support of end users with various operating systems and application software.
· Help Desk experience required
- Remedy Tracking System working knowledge a plus
- Have worked in a high volume technical call center
- Solving network connectivity issues
· Active directory
· Blackberry support
· Installation, configuration and support of Dell PC’s, HP Printers and peripherals
· MS Office
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