Help Desk Job in Hartford, Connecticut US
Help Desk
Help Desk Print E-mail Why Work for TEKsystems With 5,500 clients and over 70,000 consultants deployed annually, we offer our IT consultants a bigger network and better opportunities. Through our proprietary Consultant Placement Process, we also provide personalized career services, placing you in the positions you want and keeping you consistently employed in roles that advance your career. Job Description Job Classification: Contract We are a team of support professionals who pride ourselves in consistently providing our customers with top quality service. We participate in working scheduled hours of operation as dictated by business. The ideal candidate should have excellent customer service skills, phone and written communication skills This is a high volume call center that provides customer service for a number of external and internal facing applications along with our clients Secure Email application. Members, plan sponsors, providers, producers and our clients employees servicing customers contact our helpdesk via toll free number. Secure Emails may contain PHI (Personal Health Information) or Financial information and can be sent to external contacts using KANA or Outlook and user may access using any existing email application and internet browser. Employer Secure Website is a plan sponsors portal used to access all of their reports and applications. Secure file transfer is used to send files securely between our client and our external contacts, Ezenroll manages enrollments and benefits Join TEKsystems ® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V Requirements Phone Support, Windows OS