Help Desk Manager Needed for Growing Financial Firm! Job in Boston 02101, Massachusetts US
Skills Required:
Service Desk Manager, Senior Help Desk Manager, Helpdesk Manager, IT Manager, Systems Admin
Job Description:
Help Desk Manager Needed for Nationwide Financial Services Consulting firm in downtown Boston. With offices throughout the country and headquartered in the Northeast; this is an organization that has been in business for 25 years and provides economic, financial and analytical support to clients in all different industries ranging from Legal firms to government agencies to Fortune 500 companies.
The Service Desk Manager will oversee and manage a team of five people and play a hands on role in providing technical support to end users. You will be experienced working in a Microsoft / Windows environment and can provide technical support for up to 500 users, both local and remote and manage a team of five engineers.
What you need for the position:
- 5+ years of related technical and managerial experience in a help desk environment supporting Desktop, WAN and LAN equipment
- Experience with Windows XP, Windows 7, MS Office 2007, 2010 including Outlook)
- Experienced with Adobe Acrobat, Anti-Virus software, SSL Connectivity, BlackBerry/Smartphones devices, video conferencing and phone systems
- Extensive knowledge of computer hardware, including Dell desktops, laptops and workstations
- Knowledge of SAS (or other statistical analysis software), Altiris, ServiceDesk Plus, and Concordance or Summation considered a plus
- Previous management level experience - Ability to motivate and direct staff members and subordinates
- Bachelors Degree in Computer Science or related field
What you will be doing:
- Manage a team of 5 people
- Provide technical support to end users for computer systems, software applications, phone systems, and mobile devices
-Ensure that end users are receiving the appropriate assistance; manage the procedures related to priority and resolution of incidents, monitoring, tracking and coordination of Service Desk functions
- Responsible for staffing capacity planning, and developing proactive resolution plans
- Performs staff scheduling to ensure Help Desk coverage during normal business hours and after hour support
- Track and analyze trends in Help Desk requests and generate statistical reports
- Oversee the development, implementation and administration of service desk staff
- Manage the overall desk activities and staff
- Manage the Help Desk staff including consultation on performance evaluations, hiring and disciplinary responsibilities
- Act as escalation point for all requests and incidents
What's in it for you?
- Work with a cutting edge, nationwide company with offices throughout the country
- Beautiful office space in downtown Boston
- 8:30 AM to 5:30 PM shift
- Full medical, dental and vision benefits - PPO and HMO options
- Competitive base salary based on experience
- Year end bonus potential
- 401k with company matching
- Three weeks' vacation
If you're a Systems Engineer Manager and are interested and qualified for the above position, please apply today!
Must be authorized to work in the United States on a full-time basis for any employer.
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Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
Howard.Rosenzweig@CyberCoders.com
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Howard Rosenzweig - Executive Recruiter - CyberCoders
CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.