Help Desk Representative Job in Portland 97210, Oregon Us
Portland, OR 97210
Help Desk Representative
To provide first-level problem identification and resolution including answering questions and trouble-shooting IT problems.
EXPERIENCE
-1 to 2 years experience in a technical support position desirable.
-Or any combination of education, experience and training that demonstrates the ability to perform the key responsibilities of this position.
WORK ENVIRONMENT
-Office Environment.
Working hours: 8-5
Responsible for performing PC hardware and software installations as needed.
-Provide PC user support through on-going training, problem solving and assigned tasks.
-Basic knowledge of hardware and software and how they interact.
-Basic knowledge of effective troubleshooting techniques.
-Basic knowledge of Microsoft software and technologies including current operating systems for both workstation and server operating systems and office suite
-Knowledge of current network, dialup and connectivity issues.
-Knowledge of administration tools and Web based documentation tools.
-Effective written and verbal communication skills.
-Effective database entry and typing skills
-Strong analysis and troubleshooting skills.
-Ability to prioritize tasks according to severity of problem.
-Ability to learn and apply new technologies.
$15-$20/hr depending on experience
Close to downtown Portland
Please contact Randstad with questions: 503.790.9303
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