Help Desk Specialist Job in Dublin 43017, Ohio Us


Description:
The IS Service Center Help Desk Specialist is responsible for providing 1st Tier Support for the company's internal systems and business processes. Help Desk Specialists are required to provide support to customer issues and resolve moderately complex problems in the areas of systems configuration/setup, product functionality, and systems enhancements; escalate to appropriate team, as needed. Inquiries to the Help Desk can be received via telephone and/or email. The Help Desk Specialist must be able to adjust to a rapidly changing environment and have excellent interpersonal, communication (both verbal and written) and problem solving skills. The Help Desk Specialist will serve as the voice of the customer while balancing the security and business requirements of the business. The ideal candidate must have a balance of customer service focused soft skills as well as an aptitude for the technical nature of this position.

Volt is an Equal Opportunity Employer.

Requirements:
• Experience in supporting a Microsoft Windows (Server/Workstation) environment

• Experience in administration of Microsoft Active Directory Users and Groups
• Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration • Experience with MS Outlook and Lotus Notes support and basic administration

• Experience in supporting and administration of RACF Mainframe environment

• Experience in supporting a wide variety of business applications used in a client server and web based environments Skills Desired

• Ability to adapt to a rapidly changing environment

• Aptitude in grasping technical concepts and communicating in a manner appropriate to a given audiences

• Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems

• Ability to properly document troubleshooting steps and processes in an appropriate fashion

Education

• High School Diploma

• 2 – 3 years experience in a technical customer contact environment

• A+ Certification preferred

Location: Dublin, OH

Type: CONTRACT

Duration: Temp to Hire

Pay Rate: DOE

Contact:

Volt Technical Resources
Volt Workforce Solutions
655 Metro Pl. South, Ste. 650
Dublin, OH 43017
PH: 614/847-4110
FX: 614/847-4121