Help Desk Specialist Job in Linthicum 21090, Maryland US

Security Clearance: TS/SCI

Required skills:

Prior phone customer support experience in an IT help desk/call center environment.
Ability to demonstrate excellent written and oral communication skills, leadership abilities, and strong customer service experience.
Experience with Windows operating systems and MS Office 2007 2010, including supporting Outlook messaging issues.
The individual must have a working knowledge in development, management and maintenance of computer networks.
Must be able to support and troubleshoot both classified and unclassified networks.
Must have 8570 Certification.
Must have a TS/SCI Security Clearance.

The candidate is a 3 Tier1/Tier 2 Help Desk specialists and will provide technical software, hardware and network problem resolution, making independent decisions by performing question/problem diagnosis in a call center environment. Other responsibilities include such tasking as password resets, e-mail requests, Fax, Web requests and direct requests for Help Desk support. Candidate will document, research, identify and attempt to solve technical problems on initial call and/or triage where appropriate for resolution. Document and track support activity and clearly communicate technical solutions in a user friendly professional manner. Uses expertise in customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, applications/systems, functionality, and training on software and/or hardware products as it relates to customer's environment. Develops working relationships w/functional groups to support the Service Desk (SD) goal of providing customers w/ service outlined in Service Level Agreements (SLAs) that will be developed for First Call Resolution (FCR), Abandon rate, Queue Management, etc.

Help Desk support is provided on a 12 hours per day, 5 days a week basis. 'On-call' or extended support maybe required during emergency situations.

Desired skills:

Experience working with Trouble Ticket Tracking Systems
Recent information technology experience with a major cyber intelligence organization, Law Enforcement agency, or a corporate cyber security team

A Total Value package.

There is much to be said about the Lockheed Martin Total Value package. Part of the package involves a commitment to develop top talent from within as well as provide access to a wide range of training programs and services. There is also the opportunity to work in exceptional environments marked by: Project Significance, Quality People, Recognition, Learning and Development, Internal Career Mobility, Competitive Pay, Excellent Benefits.

A commitment to your work/life balance.

Part of the Lockheed Martin experience includes a focus on work/life satisfaction. We offer programs and policies that include: Flexible/Alternative Work Schedules and Casual Dress at many locations, Telecommuting, Tuition Assistance, Employee Assistance Program, Fitness Centers, Birth/Adoption Leave, Domestic Partner Benefits, Adoption Assistance.

At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.
We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.
Exceptional choices in careers, challenges, and locations across the nation.

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Diversity and inclusion
What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.

An Equal Opportunity Employer.

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