Help Desk Specialist Job in Saint Charles 60174, Illinois Us
Help Desk Specialist
Omron, a leading producer of high quality industrial electronics, is a company with a global vision for advanced automation in manufacturing. Our rapidly growing division, Omron Automotive Electronics, Inc. has an excellent opportunity for a qualified professional to join our dynamic organization.
Summary
Responsibilities
- Provide first line of response for users with IT support requests
- Respond to requests by phone, email, or in person as required
- Document and track issues to resolution using help desk system software
- Troubleshoot and support manufacturing floor systems as required
- Maintain and update PC images as needed
- Maintain inventory of PC systems
- Maintain inventory of peripherals and miscellaneous IT equipment
Requirements
- XP and Windows 7 knowledge required.
- Experience with Windows NT, Windows 2000 and Windows 98 a plus
- Experience with Imaging technologies (Symantec / Acronis)
- Experience with Symantec Anti-virus, Microsoft Office, Lotus Notes
- Strong customer service skills
- Excellent communication skills both verbal and written
- Ability to prioritize and execute tasks in a high-pressure “Just In Time” manufacturing environment
Bck ~ Information Technology Background
February 24, 2011
• Tags: Help Desk Specialist Job in Saint Charles 60174, Illinois Us • Posted in: General