Help Desk Support Job in Colorado Springs 80901, Colorado US

Security Clearance: Secret

Final SECRET security clearance.
Ability to troubleshoot and repair network issues in a Microsoft Operating System environment.
Troubleshoot and repair network printers.
Effective customer skills.
Must have flexibility to work different shifts as needed.
A+ or Net+ certification required within 6 months of employment.

*721CS NCC Help Desk Technician
*Provide resolution to network problems
*Refer non-ancillary actions to Job Control for resolution
*Resolve user application questions
*Resolve user network resource application questions
*Use network management tools
*Initiate, track, and conclude all actions in Remedy
*Track replenishment efforts and status in Remedy
*Assign ticket numbers for outages in Remedy
*Assign maintenance actions to work centers through Job Control
*Review status and update open tickets
*Report job status to the Systems Center
*Verify closure status with customer
*Generate monthly, quarterly, and semi-annual performance statistics
*Provide 'first look' network administration as required
*Coordinate and participate in installation and renovation projects
*Must be willing to work flexible shifts and days as required
*Perform other duties as required to support the NCC mission

Microsoft certification.
Security+ certification.
Academic progress towards MCSA/MCSE.
Experience with Remedy Ticket system.

A Total Value package.

There is much to be said about the Lockheed Martin Total Value package. Part of the package involves a commitment to develop top talent from within as well as provide access to a wide range of training programs and services. There is also the opportunity to work in exceptional environments marked by: Project Significance, Quality People, Recognition, Learning and Development, Internal Career Mobility, Competitive Pay, Excellent Benefits.

A commitment to your work/life balance.

Part of the Lockheed Martin experience includes a focus on work/life satisfaction. We offer programs and policies that include: Flexible/Alternative Work Schedules and Casual Dress at many locations, Telecommuting, Tuition Assistance, Employee Assistance Program, Fitness Centers, Birth/Adoption Leave, Domestic Partner Benefits, Adoption Assistance.

At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.
We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.
Exceptional choices in careers, challenges, and locations across the nation.

Lockheed Martin Aeronautics
Join in designing, building and supporting the world's most sophisticated military aircraft. Your involvement may include:

Lockheed Martin Space Systems
Lay the foundation for future space systems. A sampling of programs includes:

Lockheed Martin Electronic Systems
Pioneer, integrate and deliver cutting-edge technologies across three key areas: maritime systems and sensors, missiles and fire control programs and platforms, training and transportation solutions

Lockheed Martin Information Systems Global Services
Delivers world-class solutions and advanced technology globally across a broad spectrum of domains.

Diversity and inclusion
What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.

An Equal Opportunity Employer.

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