Help Desk Support Job in Jacksonville 32256, Florida US
Help Desk Support
Location: Jacksonville, Fl 32256
Employment Type: Full Time, Temporary/Contract/Project
Mainframe Systems Management
- Working knowledge of IBM z/OS, JES2, CICS, IMS, DB2, CA/7, TSO, various flavors of Unix, Linux, Windows
- Provide exemplary customer service to the employees and customers, reporting service interruptions with personal computers, networks, various computer and telecommunications devices. This position can be counted on to communicate with immediate management the impact and severity of service interruptions and escalate to the appropriate support team in agreement with negotiated service levels. Performs rapid assessment of the customers incident and determines best course of action to restore service. Will be expected to attempt resolution at the first customer contact and if resolution is not achieved, refer to second level support in an accurate and timely manner. Contact with customers is through phone, email or web based tools.
- Excellent verbal, written and customer service skills required. Be able to work independently when handling incidents utilizing the toolsets provided by the customer.
- Knowledge and/or experience in ITIL best practices preferred.
Qualifications (Education, certifications, experience):
Required: 2 or 4 year degree in a technical subject area or equivalent Information Technology work experience
Preferred: A+, MCP or other nationally/industry recognized certifications
DESCRIPTION OF QUALIFICATIONS:
Required Technical Skills
Software: Microsoft Office (M)
IBM z/OS, JES2, CICS, IMS, DB2, CA/7, TSO, various flavors of Unix, Linux, Windows (Education)
Databases: General/educational knowledge of general database principles/terminology
Hardware: Education and understanding of common computer hardware
Operating Systems: Education and understanding of common operating systems and terminology
Network: General/educational knowledge of network media and terminology
Other: Strong Customer Service orientation, strong phone skills. Ability to work in a 24 x 7 environment. Flexibility to work any shift, and to rotate rest days. Excellent analytical ability to troubleshoot; Strong team player; Will be part of a disaster recovery team, may be called on to travel on short notice to the recovery site Start Time: 12:00 AM
Hours: 06:45am to 14:45pm
Contact:
PLEASE E-MAIL RESUMES TO: Apply by Email
Open all references in tabs: [1 - 4]