Help Desk Support Technician I Job in Cheshire 06410, Connecticut Us
Help Desk Support Technician I
Job Description:
For this contract position, you will be answering incoming client calls while providing courteous phone support and triaging client end user issues as they relate to hardware and software, with the aim of eliminating recurrences and reducing calls to the helpdesk job.
Essential responsibilities:
- Provides support to end users on a variety of issues
- Identifies, researches, and resolves technical problems
- Responds to telephone calls, email and personnel requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution
- Relies on instructions and pre-established guidelines to perform the functions of the job
- May involve use of problem management databases and help desk system
- Works under immediate supervision
- Primary job functions do not typically require exercising independent judgment
Job Experience:
- 0-2 years of experience in the field or in a related area
- Working knowledge of Microsoft Operating systems and product line
- 1 or more years of telephone technical support /customer service experience
- Hands-on PC hardware experience
- Strong understanding of desktop applications
- Excellent communication and phone answering skills
- Excellent typing and grammatical skills
- Strong problem solving abilities
- Flexibility to establish work shifts
- May require an Associate's Degree in a related area
For more information about career opportunities with CompuCom Excell Data visit www.excell.com. Equal Opportunity Employer
July 9, 2010
• Tags: Connecticut Us, Help Desk Support Technician I Job in Cheshire 06410 • Posted in: General