Help Desk Support Technician (Night Shift) Job in Tewksbury 01876, Massachusetts Us
Help Desk Support Technician (Night Shift)
Job Description:
**Contract to Hire Opportunity!**
- Provides support to end users on a variety of issues
- Identifies, researches, and resolves technical problems
- Responds to telephone calls, email and personnel requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution
- Relies on instructions and pre-established guidelines to perform the functions of the job
- May involve use of problem management databases and help desk system
- Works under immediate supervision
- Primary job functions do not typically require exercising independent judgment
Job Experience:
- 0-2 years of experience in the field or in a related area
- Must be able and willing to work a night / early morning shift! (Hours will likely be 3:00am-11:30am, Monday-Friday)
- Excellent customer service and phone manner required
- Ability to adhere to strict Service Level Agreements
- Knowledge of commonly-used Help Desk concepts, practices, and procedures
- A+ certification strongly preferred
- Net+ certification a plus
- May require an Associate's Degree in a related area
For more information about career opportunities with CompuCom Excell Data visit www.excell.com. Equal Opportunity Employer
September 19, 2011
• Tags: Help Desk Support Technician (Night Shift) Job in Tewksbury 01876, Massachusetts Us • Posted in: General