Help Desk Technician I Job in Salt Lake City 84115, Utah US

Select Portfolio Servicing, Inc., a Credit Suisse company, is a nationally recognized leader in the residential mortgage servicing business. The company services approximately 300,000 residential mortgage loans throughout the nation and is committed to quality customer service and best practices.

 

Summary:        

Resolve work orders and act as primary problem resolution point. Complete and assist in daily operation tasks. Advance personal experience and knowledge related to job tasks.

         

Duties:             

1. Resolve help desk calls and Track It help tickets in accord with Service Level Agreement and Standard Operating Procedures.

2. Trouble shoot all PC hardware, software, network connectivity problems in accord with Service Level Agreement.

3. Maintain computer inventory and ensure accuracy in PC inventory databases. Deploy new equipment quickly and accurately.

4. Complete job functions and assign tasks completely, the first time, in a timely manner including verifying resolution of issue and notification to end user.

5. Prioritize tasks according to degree of urgency and based on pre-set guidelines in department policies and procedures.

         

Specs:             

1. HS Diploma or GED

2. A+ certification (CompTIA)

3. 1 year help desk experience.

4. General knowledge of MS Office applications and troubleshooting.

5. Interact with internal customers and peers in a helpful and professional manner.

6. Flexible schedule for after hour maintenance.  

         

Physical Demands:       

Stooping, bending, crawling to connect cables between hardware. Lifting up to 50 lbs. Willing to work flexible schedule for after hours maintenance.

 

We have a compensation package that inspires loyalty in superior professionals. At Select Portfolio Servicing, you'll enjoy excellent benefits including, tuition reimbursement up to $5,000, health, dental, disability, paid sick leave, paid vacation, paid holidays, paid training, and 401(k).  If you are interested in this position you can apply online at www.spservicing.com/Careers/JobOpenings.aspx

 

Only those selected to interview will be contacted. EOE