Help Desk Technician Job in Olathe 66061, Kansas US
Help Desk Technician
Location: Olathe, Ks 66061
Employment Type: Full Time, Employee
Experience Required : 1+ to 2 Years
100% phone support Service Desk supports internal employees. The Service Desk receives requests for service through phone (call center), and email. The help desk is very process driven with excellent documentation for incident resolution. Shift opening will vary as needed.
Responsibilities:
•Respond to all incoming contacts (phone/email/online).
•Document incident/request specifics.
•Troubleshoot/diagnose/resolve incidents through use of experience, available documentation and tools.
•Document all relevant data on issue unable to resolve (including incident specifics and any actions taken to attempt to resolve) and escalate to appropriate Service Desk or support team.
•Participate in continuous process improvement activities, making recommendations whenever possible.
•Comply with corporate integrity, compliance program policies and other applicable corporate and departmental policies.
•Maintain complete confidentiality of company related business.
Technical Skills:
•Minimum of 1 year experience in a service desk role.
•Proven customer service support, IT phone support experience preferred.
•Understanding of MS Office Suite, Lotus Notes and Adobe products.
•Knowledge of trouble ticket system.
•Some PC hardware troubleshooting experience.
•General network knowledge, VPN trouble shooting a plus.
•Software applications support
•Exposure to Windows desktop operating system support
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