Helpdesk Associate (Experience in Asset Management preferred) recruitment
Our client is a major asset management with a worldwide presence. They are looking for a Helpdesk Associate to be based in Hong Kong, to support and continuously improve the business.
Responsibilities:
- Initiate incident tickets, follow escalation protocol, and work issues to resolution.
- Conduct initial support, classification, and prioritization activities (triage).
- Follow crisis management procedures for high impact issues based on Business Unit Impact protocol.
- Provide constant follow-up and communications for closure of daily incidents to impacted customer.
- Perform root cause analysis and remediation of issues.
- Participate in Disaster Recovery planning and exercises.
- Recommend tools processes to streamline and improve Help Desk processes.
- Communicate effectively on the phone, and in-person.
- Candidate must possess organization and prioritization skills that can be applied in a demanding customer support role.
- Create clear and concise end-user documentation, to facilitate the seamless introduction of new technology applications.
- Educate and train existing customers on new applications or infrastructure that is being rolled out
- Must be available to provide daily Help Desk Support coverage for designated shift.
- Hours of operation are 7:00am to 6:00pm. Work flexible shifts or off-hours when necessary.
- Be able to travel occasionally.
Requirements:
Financial Services Industry knowledge
- Equity Trading experience highly desirable.
- Knowledge of Equity Research, Fixed Income Trading, or Fixed Income Research an advantage.
- Experience with Fixed Income applications
- Experience with Equity Applications
Computer desktop applications skills
- An undergraduate degree is desired, preferably in computer science or finance.
- IT Technical Infrastructure skills such as networks, scripting, database principle, etc.
- Understanding of the following: investments, portfolio, and trading concepts; fund accounting, company and industry financial research concepts.
- Market data applications experience a plus, such as: Bloomberg, Factset, Tradeweb, etc.
- System or Business analysis skills and experience.
To apply please click on the 'Apply online' button below or enter HK76019/MKWO in the Keyword section of jobsearch.hk.hudson.com or contact Mignon Kwok on +852 2919 6152 for a confidential discussion. Alternatively, email your resume to mignon.kwok@jobs.hudson.com quoting efinancialcareers - HK76019/MKWO in the subject field. Interested parties are required to supply their valid HK ID No. or Passport No. (for overseas applicants).
Your interest will be treated in strict confidence and only shortlisted candidates will be notified.
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