Helpdesk

Job Description:
Help Desk Level II
HOURS
Must be able to work flexible between 7am and 11pm including weekends.

SUMMARY
Provide support on company digital products. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work.

PRIMARY RESPONSIBILITIES
Answer questions in person and via phone on all company supported applications.
Troubleshoot computer problems.
Determine source of computer problems (hardware, software, user access, etc.).
Advise staff on appropriate action.
Serve as liaison between staff and the technology department to resolve issues.
Work one-on-one with staff on application projects.
Provide recommendations on company application purchases.
Document resolutions for future reference.
Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Advanced knowledge of company supported applications. Ability to learn and support new applications. Work with staff requires interpersonal skills.
Bachelor's Degree and three to five years of application experience.

We are an equal employment opportunity employer. You can view all of our jobs online at http://www.appleone.com/?sc=11id=666255