Helpdesk/Service Desk Analyst
Help Desk / Service Desk Analyst
Help Desk / Service Desk Analyst required for my Asset Management client based in London to help provide support on a fast paced trading environment. It will be beneficial from candidates if they have had experience in documentation and implementing improvements to a help desk function.
Candidates will only be considered if from an investment banking or asset management background.
Candidates will be required to:
- Operate within the Service Desk to be the first point of contact to log and prioritise calls
- Ensure calls are received and handled in a professional manner and logged with sufficient information
- Carry out initial diagnostics and resolution where time permits
- Prioritise and assign calls; ensuring customer is kept informed regarding progress
- Escalate calls to IT management where there is significant impact
Candidates will require the follow experience:
- Experience in providing 1st line IT support, within an investment banking / asset management environment.
- Excellent core Service desk knowledge
- Technical knowledge of MS Windows 7, Office 2010 VMware desirable
- Ability to carry out basic Active Directory administration
- Excellent attention to detail
- Customer focussed
- Excellent verbal and written communication skills
- Ability to communicate technical computer concepts to non-computer literate individuals
- Ability to remain calm under pressure
- Work as part of a team, with can do attitude
- Good analytical and problem solving skills
- Awareness of the ITIL framework
If you feel like you have the relevant experience, please apply.
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