Home Equity Collector 1 Job in Des Moines, Iowa US
Home Equity Collector 1
Want to work in a fun environment and have the opportunity for benefit options and monthly bonus? Then, this position might just be for you!! Wells Fargo Home Equity is looking for entry level collectors to support our early stage department (0-119 days delinquent). Generally is completing or has completed a collections training program or has equivalent experience. Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Understands State and Federal regulations governing collection practices. Knowledgeable of how to interpret and document information from various sources within the company's computer systems. Will use auto-dial/manual-dial system to initiate customer contact and determine reason for delinquency; evaluates customers financial situations and negotiates terms of repayment to bring account current. May be responsible for skip tracing and/ or collateral analysis. Refers more complex issues to higher level Collections staff. Hours for this position: Sunday 8AM-5PM and Monday-Thursday 7AM - 4PM Corporate description: Entry level collector; generally is completing or has completed a collections training program or has equivalent experience. Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Understands State and Federal regulations governing collection practices. Knowledgeable of how to interpret and document information from various sources within the company's computer systems. Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers financial situations and negotiates terms of repayment to bring account current. May be responsible for skip tracing and/ or collateral analysis. Refers more complex issues to higher level Collections staff. Basic Qualifications: 6+ months experience in a direct customer contact, service, collections or sales environment. Minimum Qualifications: Strong customer service experience Preferred Skills: Knowledge of Microsoft Office Package (Excel, Word, etc.) and typing skills of 20 words per minute. Background in collections, sales or customer service is helpful. Wells Fargo is an Affirmative Action and Equal Opportunity Employer M/F/D/V. © 2012 Wells Fargo Bank, N.A. All rights reserved