Home Services Specialist II (Premium)
Home Services Specialist II (Premium) - Farmington, CT : 1200011393
From outstanding career opportunities and advancement, to promoting a healthy work/life balance through special benefits and programs, Bank of America supports associates in achieving their dreams professionally. Bank of America is an Equal Opportunity Employer, M/F/D/V. Home Services Specialist II (Premium) - Farmington, CT : 1200011393 Description Compensation Owned Job Description: Associate will process loans approved by an Underwriter or an automated decisioning system. The HSS II will have credit signing authority within delegated limits. Will be responsible for clearing conditions and issuing changes to the terms on previously approved loans . Will be responsible for but not limited to verifying conditions of approval which may include, customer income/assets documentation, resolves routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. Maintains a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc Job Posting Description (JPD): As a Home Service Specialist (HSS) II you will be responsible for processing of loans approved by an Underwriter or an automated decisioning system within designated signing authority limits. You will be responsible for clearing conditions and issuing changes to the terms on previously approved loans. The Home Service Specialist II will be responsible for but not limited to verifying conditions of approval which may include customer income/assets documentation. In addition you will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. You will also be required to maintain a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc. The HSS II will be the focal point of communication with customer and sales force in the closing process of the loan. This position may be subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE ACT requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. Qualifications Required Skills: Two - three years of experience in a loan production environment or strong customer service or finance background Knowledge of conventional and/or government guidelines Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending Ability to manage a heavy pipeline of 50 plus loans Teamwork and customer service skills a must Ability to prioritize multiple competing tasks Flexibility to work extended hour during heavy workload periods Desired Skills: Familiar with FHA and HUD guidelines Government Processing Experience Mortgage processing experience. LPS and AWD familiarity Bilingual-Spanish preferred but not required. EDGE / StatusMart experience desired Self-motivated and highly organized Apply