Homeowner Field Specialist
For over 100 years, AAA has had a strong tradition of helping people. We protect dreams and restore lives by delivering member-centric products and a superior claims experience to our members. Our vision is to be the #1 insurer for AAA members across the AAA markets we serve. We provide automobile, homeowners, and other personal lines insurance products to AAA clubs in 23 states and the District of Columbia, and serve more than 17 million AAA members nationwide. We are rated A+ by A.M. Best and earned $2.6 billion in revenue in 2010.
Homeowner Field Specialist - New Jersey Territory
Job Summary
Investigates the loss, documents the cause, photographs and inspects dwelling and other structure and personal property losses. Provides scope of repair. Writes repair bid via electronic estimating system. Settles dwelling and other structure losses with the insured. Through the investigation, provides documentation to support coverage analysis to be completed by Homeowner Claims Adjusters, Homeowner Claims Specialists and Senior Homeowner Claims Specialists.
Essential Functions / Principal Responsibilities
- Receives task assignment and communicates and coordinates with the owning adjuster. Contacts and meets with the insured or 3rd party to photograph and inspect all damaged dwelling, other structures and personal property.
- Determines scope of repairs. Prepares a repair bid using Xactimate estimating system. Comes to an agreed cost of repair with the insured, and possibly Direct Repair Network (DRN) or insured's contractor.ÿ Follows the repair process to conclusion.
- With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
- Settles and pays dwelling or other structure damages once the coverage analysis is completed.
Knowledge, Skills Abilities
Knowledge, Skills and Abilities
Required:
- Strong analytical, problem solving and organization skills
- Basic math and computer skills
- Strong verbal and written communication skills
- Ability to type 30 wpm
- Proven customer service skills
- Experience in handling multiple homeowner state policies and understanding of fair claims settlement practices and building codes as needed
- Knowledge of and writing skills in Xactimate repair estimating system
Education, Work Experience, Licenses Certifications
Required:
- BA/BS or equivalent combination of education and experience
- 3-5 years homeowner claims experience
- Valid driver's license with insurable driving record
- Ability to acquire DOI adjusting license in the states where required
Preferred:
- Extensive experience using Xactimate estimating system
