Hong Kong – Associate, Guest Relations recruitment
The Corporate Services Group (CSG) provides specialist professional services and workplace infrastructure across all areas of Macquarie. The group's primary purpose is to support and enhance the value of Macquarie and its businesses by focusing on four key areas: Efficiency, Effectiveness, People and Value.
We are currently seeking an Associate to join our Guest Relations team in Hong Kong. The successful candidate will be responsible for delivering the daily reception functions within Guest Relations. This includes meeting and greeting clients, attending to and actioning all calls and administering/co-ordinating all meetings as requested by the client.
Role and responsibilities include the following:
- Meet and greet large volumes of clients and visitors.
- Announce the arrival of guests to internal staff.
- Guide internal clients through the Guest Relations intranet site as well as advising clients to book meetings through Meeting Events On-line.
- Manage Hospitality Suite - this includes booking all forward and same day reservations, cancellations and/or amendments to bookings as per the clients requests.
- Ensure the meeting rooms are maintained to the established standards. This includes returning chairs to their correct positions, removing any crockery, wiping down the tables, replacing the telephones into position and removing any debris from the carpet.
- Conduct regular floor walks around the meeting rooms.
- Maintain the reception desk in a clean and tidy manner ensuring desk is uncluttered and free of unnecessary items/papers/post-it-notes, drinking vessels are discreetly placed and returned to the kitchen after use, reception telephones are sterilised on a daily basis and kept in good working order and desk and drawers are free of personal items.
- Ensure the reception and corridor area is kept clean and tidy with the furniture in the appropriate positions at all times.
- Assist with beverage service to meeting rooms and set up/placement of equipment in rooms when required.
- Coordinate any catering, audio visual and equipment requirements requested by the client.
- Ensure all faults with furniture, fixtures and equipment are recorded, reported and the matters have been rectified.
- Administrative support including processing of payment vouchers, petty cash, stationary orders, compiling the key function forecasts and occupancy reports, reporting on statistical information.
- Report any client feedback to Business Services Manager.
- Assist the Business Services Manager with any with administrative duties or project work as required.
- Provide hot and cold beverages to meeting attendees as required.
- Maintain a high standard of quality and cleanliness in the beverage pantry at all times.
- Organise the work station according to the daily catering requirements, to ensure the day runs smoothly and efficiently.
- Organise and/or coordinating the set-up and service of all catering requirements.
- Maintain a high standard of quality and cleanliness in all meeting rooms throughout the day.
- Organise and cleaning meeting rooms after they are vacated. Replacing chairs in correct positions, whiteboards cleaned, table tops wiped, rubbish bins emptied and the carpet vacuumed.
- Continually check the floors for any repairs or maintenance required in any of the meeting rooms or passage ways.
- Arrange the furniture in rooms to meet the requirements of the host.
- Move portable equipment in and out of meeting rooms as required. This includes whiteboards, overhead projectors, data projectors, portable screens and polycoms.
- Maintain and keep an inventory of all equipment in the storeroom ensuring it is clean and operating. Any malfunctions or repairs needed should be reported to the Receptionist as they occur.
- Assist with audio visual equipment set up and operation of basic equipment functions.
- Ensure adequate supplies of coffee/tea/biscuits are available in the beverage pantry.
Key skill requirements:
- Strong organisational and time management skills.
- High level of attention to detail.
- Strong verbal and written communication skills.
- Excellent personal presentation.
- Excellent customer service focus.
- Previous reception experience in a corporate or five star hotel environment.
- Administrative skills advantageous (Word, Excel and Outlook are desirable).
- High level of integrity and professionalism.
- Enthusiasm and a flexible approach to work.
- High standard of presentation and grooming.
- Drive to consistently deliver to high standards.
August 23, 2012
• Tags: Associate, Guest Relations recruitment, Hong Kong, Investor Relations, PR careers in the Hong Kong SAR • Posted in: Financial