HOSPITALITY OPERATIONS SUPERVISOR Job in Council Bluffs, Iowa US
- Supervise all aspects of employee relations including hiring, developing, coaching, mediating, recognizing, and evaluating team members
- Lead the execution of EVS and Housekeeping procedures in order to Maintain AAA Four Diamond requirements and standards
- Train team in EVS, Housekeeping, Laundry and Stewarding methods and mentor to develop advanced skills
- Champion the Ameristar Philosophy to inspect what you expect
- Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results
- Control all financial operating expenses including, but not limited to, budget, PL, labor costs, controllables, inventory balances, and cost of goods
- Adjust or balance the size of staff in order to maximize productivity or control labor costs without sacrificing Guest service
- Implements, adheres, and monitors all department and property policies and procedures including but not limited to standards of conduct, attendance, appearance, confidentiality, safety, and sanitation
- Train and supervise Team Members in the proper handling of equipment and chemicals
- Resolve cleanliness standards and service opportunities; communicate with appropriate Team Members and leaders on Guest feedback
- Interact with Guests and Team Members by maintaining a visible presence in Team Member and Guest areas
- Work with all departments to successfully execute Ameristar strategies to maximize operational efficiencies and improve both the Guest and Team Member experience
- Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support
- Ensure accountability for all compliance issues, regulations, laws and health requirements as related to EVS, Housekeeping, Laundry and Stewarding operations
- Comply with all training initiatives, including, but not limited to attendance of all required participants, ongoing assessment of individual or department performance, and follow-up
- Perform all administrative duties as required to successfully manage the department
- Maintain the approved preventative maintenance program on all equipment, guest rooms, guest areas and back of the house areas of responsibility
- Continue to maintain advanced skills in all areas related to position and seek out development opportunities
- Must be able to work flexible hours including evenings, weekends, and holidays
Required Knowledge and Skills:
- Strong problem solving, mediation, coaching, and consulting skills
- Excellent verbal and written communications skills
- Knowledgeable of applicable federal, state, and local regulations
- Fully Competent in Microsoft Office
Required Natural Behaviors:
- Ability to develop and sustain productive Guest relationships
- Ability to train, mentor, and develop hourly Team Members
- High organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines
- Ability to demonstrate a high level of energy and enthusiasm
- Ability to work independently and as part of a team with a high degree of honesty and candor
- Ability to adhere to, interpret, and explain company policies and procedures to others, including but not limited to attendance, appearance, safety, and security policies
- Ability to accept direction and coaching from managers, and adjust behaviors accordingly
- Ability to obtain support for ideas and actions from direct reports, peers, or supervisors in order to accomplish a task or goal
JOB REQUIREMENTS:
- High school diploma
- Two (2) to three (3) years experience in a supervisory role with an emphasis in commercial cleaning/custodial care preferred.
- Equivalent combination of education and experience from the combined listed above
October 13, 2011
• Tags: HOSPITALITY OPERATIONS SUPERVISOR Job in Council Bluffs, Iowa Us • Posted in: General