HR Call Center Customer Care Specialists Job in Northbrook, Illinois US
HR Call Center Customer Care Specialists
Allstate Corporate has an exciting opportunity for recent college grads and customer service experts who want experience in the HR field. We are looking for Customer Care Specialists to bring excitement, energy, and fresh experience to our new HR Call Center. As the major point of contact in the call center, the Customer Care Specialist investigates and solves enterprise-wide employee and manager problems by providing consultation through multiple channels (phone, e-mail, chat) around the full spectrum of HR services (e.g., programs, policies, processes, systems). These services include Performance Management, Payroll, Organization Management (OM), Paid Time Off (PTO), Talent Management, Compensation Management, and Talent Acquisition. Key Customer Care Specialist responsibilities include: Listens to and acknowledges customer requests with respect and empathy Responds to general inquiries from employees, managers, 1-over-1 managers, and delegates on Employee Self Service (ESS), Manager Self Service (MSS), Personal Change Requests (PCRs), Tools, and Job Aids Assists customers in navigating HR or other resources Probes and gathers information and makes judgments and/or recommendations to customer as appropriate Proactively advises customers on requisite activities to complete full stream transactions Explains processes, requirements, and timelines related to the inquiry Diagnoses system-related issues related to the Performance Management, Compensation, Succession, Development Plan, Talent Acquisition, etc. Refers questions to appropriate vendor and sets clear expectations around roles and responsibilities of all involved parties for the remainder of case