HR Service Center Rep I Job in Downers Grove, Illinois US
HR Service Center Rep I
Job ID : 2012-33664 # Positions : 1 Division : DeVry Inc. Department : Human Resources About DeVry University : Founded in 1931, DeVry University is one of the largest, private sector universities in North America, with more than 90,000 students enrolled in the United States and Canada. The university's mission is to foster student learning through high-quality, career-oriented education integrating technology, business, science and the arts. With more than 95 locations, DeVry University delivers practitioner-oriented undergraduate and graduate degree programs onsite and online that meet the needs of a diverse and geographically dispersed student population. Home to five colleges of study, including Business Management, Engineering Information Sciences, Health Sciences, Liberal Arts Sciences, and Media Arts Technology, DeVry University's outstanding faculty members, work in the fields that they teach, providing students with real-world experiences that prepare them for high-growth careers. DeVry University is institutionally accredited by The Higher Learning Commission of the North Central Association of Colleges and Schools, www.ncahlc.org . DeVry University, a part of DeVry Inc. (NYSE: DV), is based in Downers Grove, Ill. For more information about DeVry University, find us on Twitter @DeVryUniv, Facebook /DEVRYUNIVERSITY or visit newsroom.devry.edu. Overview : Responsible for answering inquiries from employees within the set Service Level Agreement (SLA) that has been established for the HR Service Center. Also responsible for data entry on a daily basis into various HR systems. Essential Duties and Responsibilities : Responds to inquiries within the set SLA High level of inquiries are resolved at Tier I Completes all data entry within set SLA Escalates issues to Team Lead in a timely manner Maintains high satisfaction rate on surveys Assists Team Leads as needed with new projects Displays high level of Customer Service at all times Maintains professional attitude Qualifications : Associates Degree preferred 1 -2 years office experience preferred, preferably in a Call Center or Customer Service environment excellent verbal, written, and telephone skills and strong customer service orientation. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today. nbps;