HR Service Center Rep II Job in Downers Grove, Illinois US
HR Service Center Rep II
Job ID : 2012-33665 # Positions : 4 Division : DeVry Inc. Department : Human Resources About DeVry Inc. : About DeVry Inc. DeVry's purpose is to empower its students to achieve their educational and career goals. DeVry (NYSE: DV, member SP 500 Index) is a global provider of educational services and the parent organization of Advanced Academics, American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Carrington College California, Chamberlain College of Nursing, DeVry Brasil, DeVry University, and Ross University Schools of Medicine and Veterinary Medicine. These institutions offer a wide array of programs in business, healthcare and technology. DeVry's institutions serve students in secondary through postsecondary education and professionals in accounting and finance. Overview : Responsible for answering inquiries from employees within the set Service Level Agreement (SLA) that has been established for the HR Service Center. Also responsible for data entry on a daily basis into various HR systems Essential Duties and Responsibilities : Responds to inquiries within the set SLA High level of inquiries are resolved at Tier I Completes all data entry within set SLA Escalates issues to Team Lead in a timely manner Maintains high satisfaction rate on surveys Assists Team Leads as needed with new projects Displays high level of Customer Service at all times. Maintains professional attitude Qualifications : Bachelors Degree preferred 2 -4 years office experience preferred, preferably in a Call Center or Customer Service environment excellent verbal, written, and telephone skills and strong customer service orientation. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today. nbps;