HRSC Generalist II Job in El Segundo, California US
HRSC Generalist II
ASM was formed in 1987 in Southern California. In 1997, over a three-year period, 21 Tier I companies throughout North America joined Advantage and by April 2000, ASM's goal of becoming the leading sales and marketing agency serving the consumer packaged goods industry was achieved. Today, ASM is the number-one sales and marketing agency in the industry with revenue exceeding $900 million. Advantage Sales and Marketing LLC (ASM) is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Job Purpose Serve as case manager and point of contact all associates to consult, resolve and make recommendations surrounding Associate Relations related issues. Conduct investigations, and coach and provide counsel to leaders through a consultative and partnering approach to resolve Associate Relations issues with minimal guidance from HR Leadership. The HR Generalist aligns through effective collaboration and partnership with the HR Specialists within the HR Service Center, HR Business Partners and other centers of expertise to resolve issues and minimize risk. Job Responsibilities Uses thorough and in-depth HR knowledge to guide, educate and coach business leaders and associates on HR policies and procedures, legal matters and associate coaching and development. Conducts investigations and provides findings and recommendations. Provides guidance and recommendations to business leaders on counseling process and termination. Partners with appropriate business leaders and/or HR management in supporting organizational change efforts, as well as reductions in force. Develops and implements mentor and training program for HRSC Specialists and Generalists. Using excellent communication, customer service and negotiating skills, provide associates accurate, consistent and timely responses and explanations regarding HR related questions and issues. Focused on setting expectation level for associate and demonstrating customer-driven ethics based upon developed SOPs for service. Develops and maintains relationships with vendors, team members, and Centers of Expertise (Tier III) to support efficient research and coordination of issue resolution to inquiries. Supports organization on varying training efforts. Back up HRSC Generalists on Tier II case management and LOA. Back up HRSC Specialists on Tier I level phone and email support. Performs additional HR tasks and/or special projects, as assigned. Job Requirements Bachelor's degree or equivalent applicable Human Resources experience. PHR/SPHR desired. Minimum four years of HR experience. Experience in associate relations and investigations are required. Experience in administering leave of absences is required. Minimum two years customer service experience. Ability to comprehend and interpret HR and/or corporate policies and procedures. Ability to respond inquiries or complaints from associates, co-workers and/or supervisors, as well as ask clarifying questions to ensure understanding. Ability to comprehend and create instructions, correspondence and investigation summaries. Ability to communicate with associates of all levels. Ability to solve problems involving several options in situations - advanced analytical skills. Demonstrates organizational, prioritization, multi-tasking and follow up skills. Ability to learn and use technology to perform job requirements. Ability conduct presentations and on the job training. Other Requirements Must perform the job safely and utilize proper safety techniques and use of equipment when appropriate. Physical Demands Never (0% of shift): Stand, walk, bend and/or stoop, crawl and/or climb, kneel, push, pull, work on unprotected heights, operate mechanical machinery, be exposed to marked changes in temperature and humidity, be exposed to harmful fumes and/or other pollutants, use feet and/or legs for repetitive motion, and lift and/or carry. Occasionally (up to 33% of time): Use hands and/or arms for repetitive motion. Continuously (66-100% of shift): Sit. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales Marketing LLC. Come learn why "Winning Together" is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services." Advantage Sales Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.