Human Resources Manager Job in Colorado Springs 80919, Colorado Us
About the Job
Join the Leader in the Call Center Business!
Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Alorica offers a wide range of call center services designed to help create, cultivate and maintain our customer’s precious asset— their customer relationships.
Human Resources Manager
SUMMARY
Plans, organizes, administers and controls all activities of the department and participates in developing department goals, objectives, and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assist in development and implementation of personnel policies and procedures;
- Administer various human resources plans and procedures for assigned site personnel.
- Coordinate on boarding activities with Recruiting and Training and conduct New Employee Orientation (NEO).
- Oversee recruitment effort for all nonexempt regular and temporary employees; manage recruitment efforts for exempt staff.
- Maintain Human Resource Information System records and compile reports from database.
- Respond to unemployment claims and work toward improving experience rating.
- Participate in weekly meetings with respective business units.
- Consult with line management providing HR guidance when appropriate.
- Conduct exit interviews and analyze trends and metrics to develop solutions, programs and policies.
- Manage and resolve employee relations issues. Conduct effective, thorough and objective investigations.
- Maintain in depth knowledge of HR laws related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provide day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
- Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
- Provide HR Policy guidance and interpretation.
- Coordinate all paid and unpaid leave of absences for all team members at site to include FMLA, non-FMLA, Workers Compensation, and PTO.
- Provide monthly health insurance enrollment/termination paperwork to responsible parties.
- Conduct regular audits of I-9 and FMLA documentation
- Coordinate on-site Workers Compensation issues following a work related injury.
SUPERVISORY RESPONSIBILITIES
- Supervise day-to-day responsibilities of local HR staff, as assigned.
Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.D/V/F/M EOE
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Bachelors Degree; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
- PHR certification a plus.
COMPUTER LITERACY
- Basic to intermediate skills in
- MicroSoft Office,
- Electronic Mail and
- HRIS System.
LANGUAGE SKILLS
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
OTHER SKILLS AND ABILITIES
- Comprehensive knowledge of the HR function including employment laws, employee relations, recruiting, and benefits.
- Strong interpersonal skills coupled with excellent customer service skills and superior written and oral communication skills.
- Ability to conduct thorough, objective investigations.
- Ability to interact effectively, professionally and diplomatically with employees, outside contacts and all levels of management.
- Ability to manage day to day operations of department.
- Ability to communicate with employees and managers on complex issues, interpreting and explaining policies, procedures, practices and other complex issues in easily understandable terms.
- Ability to maintain confidentiality of critical information/data.
- Superior ability to develop rapport at all levels and works towards an identified goal in a fast paced environment.
- Demonstrated ability to manage multiple and complex administrative processes
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear.
- The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
