Human Resources Manager Job in Farmington Hills, Michigan Us

 

Human Resources Manager

 

This is a senior Human Resources role engaged in developing, maintaining and improving employee relations and business partnerships in one or multiple Call Centers or multiple locations within a single geographic area. Owns and applies the company’s existing labor relations policies and the development of new policies and programs as a senior HR Generalist. May direct multiple HR functions including recruiting and compensation. Directly and indirectly involved in employee issues and conflict resolution. Has HR responsibility for 0 to 5 direct reports.

 

Responsibilities

·          Develops and implements methods and procedures for monitoring employee morale

·          Directs the recruitment efforts for volume recruitment and on-boarding

·          Oversees quality and accuracy of information gathering processes on employee     satisfaction levels and issues

·          Develops and communicates company policies, regulations and procedures to employees

·          Facilitates communications between employees and various company personnel

·         Provides mentoring and support to other on site HR functions (recruiting, compensation, training) based on employee feedback and ongoing risk analysis

·          Consults / advises on employment legislation and human rights issues

·          Directly and indirectly involved in conflict resolution, employee concerns, administration of broad employee programs and practices

·          Oversees preparation and presentation of offers of employment and orientation processes

·          Provides general HR consultative services for employees, HR and operations management at site locations and ensures sound and legal HR practices and procedures are met

·          May participate in outplacement meetings with managers and conducts exit interviews

·          Ensures provision of quality information services on corporate policies, procedures and benefit programs to employee population

·          Provides direction to the job description, performance appraisal and salary administration programs at sites

·          Provides feedback to corporate HR on updates/changes that may be required on operating principles, policies, etc.

·          Monitors and reviews personnel situations with management and escalates to the appropriate function individual for resolution as necessary.

 

Essential Qualifications:

 

Education:

·         Bachelor’s degree in Human Resources, Labour Relations, or equivalent.

 

Experience

·         Minimum 7 years experience in Human Resources.

·         Experience working in a call centr/hospitality/manufacturing environment.

·         Experience in a unionized environment.

·         Proficient in MS Office and Outlook.

·         Knowledgeable of Hay classification and pay policy.

-         PHR or SPHR designation considered an asset.