IB Technology, F&O Operate — Service Delivery Analyst recruitment
Business Area Description:
JPMorgan is a leading global financial services firm with assets of $1.3 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity.
JPMorgan Futures Options business (FO) is one of the most dynamic market leaders in the field. Providing the highest level of research, trading and clearing service to clients since 1979, the business offers fixed income, cash equity, foreign exchange and commodity related products.
Using the MORCOM eXtraTrade platform, JPMorgan provides trading access to multiple electronic exchanges all over the world. Using the MORCOM eXtraClear product, we provide complete clearing capabilities to our clients.
Job Description:
The successful applicant will be a member of the 1st/2nd level Futures Options Operate Team based in Singapore, reporting to Stephane Gohe, Aspac Regional eXtraTrade L1/L2 Manager, and will be providing 1st /2nd level support for the JPMorgan FO Morcom eXtraTrade environment.
This role will be working closely with the other Production Support teams in Asia and globally to ensure the stability and availability of relevant application infrastructure. The candidate will have to liaise with third party vendors, FO clients, both internal and external, GTI (infrastructure team) to resolve problems/issues raised.
An understanding of the Futures Options Business is strongly preferred, as is an in depth knowledge of the technologies that make up electronic trading platforms.
Main Responsibilities include:
- 1st /2nd level support of FO trading platform. Resolve all issues/problems reported in a timely fashion. Follow up and keep users updated about the progress of the problems/issues reported
- Monitoring the health status of the trading systems
- Work with other JPMorgan Technology teams (Infrastructure, Network, Security etc) to manage the implementation of new solutions, while adhering to JPMorgan procedures and policies
- Build strong working relationships with the Global Regional FO AD teams
- Proactively support knowledge sharing within the Application Service Delivery team
- Attend information sharing and group training sessions
- Participate in out-of-hours support, testing exchange upgrades when required.
Skills
Experience:
- 3 + years experience in Technology in the Financial Markets Industry, supporting a trading environment
- Knowledge of Futures Options trading a strong advantage
- Experience with direct client interaction
- Mid size project management experience
- Previous experience with GL Trade architecture, systems and GL API a strong advantage
- Previous experience with Ullink (Bridge, OMS) a strong advantage
Technology Skills:
- OS : MS windows, UNIX and/or LINUX
- In depth understanding of connectivity, networks, firewall and TCP/IP, DMZ environment, DNS, SSH, Firewalls, VPN clients etc.
- FIX protocol
- Scripting (Perl, C Shell, or Bash)
- Experience with Web Technologies such as Websphere or Apache
- Experienced with ISVs such as GL, Pats or TT a distinct advantage
Soft Skills:
- Communication Skills - Ability to communicate at all levels within business and technology
- Communication Skills - Excellent written communication to be able to clearly and concisely articulate issues and risks, and to clearly document technical solutions.
- Problem Solving Skills - natural inclination towards problem resolution
- Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
- Teamwork and cooperation - Ability to gel and work in a team oriented environment
- Initiative - ability to think proactively
- Language skills. Ability to converse in different foreign languages would be an advantage (e.g. Chinese / Cantonese / Japanese / Korean etc)
- Self Sufficient, highly motivated, resourceful individual
Education (where applicable):
- Technical Degree level education
Timescales/Start Date:
- Immediate
Additional Info:
- Weekend and out of hours work may be required plus work on a Shift Rota basis to cover extend Asian Trading Hours