ICG Global Client Account Services Client Service Officer (Jacksonville FL) Job in Jacksonville, Florida US
Reference Code: 12001476
Location: Jacksonville, FL, USA
Education Level: High School Diploma/GED
Description
- Liaison between clients and Operations for problem identification and resolution.
- Maintain client satisfaction by responding to and resolving problems quickly.
- Process of standard transactions and use of discretion in dealing with clients to ensure quality service standards are delivered effectively.
- Gather information and leads client through diagnostic procedures to determine source of error.
- Investigate all incidents received via phones/e-mail/fax, log them into investigation tracking system and ensure updates are entered on a regular basis.
- Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels which include outbound calls and e-mails.
- Follow process and prioritize client calls/incidents.
- Escalate issues to the next level of support when necessary.
February 10, 2010
• Tags: Florida Us, ICG Global Client Account Services Client Service Officer (Jacksonville FL) Job in Jacksonville • Posted in: General