Identity Management (IDM)
Support Engineer (Identity Management)
As the Support Engineer you'll use your strong technical and troubleshooting abilities to quickly root cause system issues and fix them. You'll work closely with the team lead to understand and follow support procedures. You will document root cause, create, and implement remediation plans. You will be on call duty roster for production support. You will engage with business groups to understand and resolve production and non-production environment issues.
Essential Functions:
* Respond to system alert monitors.
* Handle support tickets. On-call support.
* Support system patching. Support system upgrades.
Must-have skills:
* Experience with Tivoli Identity Manager or similar
* Solid understanding of HTTP protocol and concepts of Single Sign-On authentication and authorization.
* Hands-on experience in Window 2003, Linux, Apache and IIS; exp with webserver and application server.
* Strong troubleshooting and problem-solving skills. Experience in production support.