Identity Management Technical Support Engineer Job in San Diego 92101, California Us
Identity Management Support Engineer –
Quest Software is seeking a Support Engineer to support customers on our Windows Management product line for our Identity Management Support team. Engineers will work independently and as part of a team using their skills to solve customer’s technical issues in various heterogeneous (UNIX and Windows) environments. The ideal candidate is one who enjoys being on the cutting edge of all latest server technologies. We encourage our engineers to utilize Quest’s training programs to keep their technical skills current on all of the new technologies which our 100K+ customers are implementing. The engineer will be responsible for providing after-hours support as part of an on-call rotation.
Day-to-day duties Include:
• Field incoming technical issues from customers and document all customer/case details in a case tracking system.
• Maintain a personal queue of ongoing customer issues until resolution
• Interface with RD resources to bring advanced issues to resolution.
• Create knowledgebase articles from resolved issues for future use by customers and internal personnel
• Act as a customer advocate with customer service and satisfaction a top priority
• You must be independent, self-motivated, a team player and have a people-oriented personality
Required Skills/Technologies:
• Experience as a Sys Admin, directly responsible for one or more UNIX-like operating systems such as UNIX – (AIX,HP-UX Solaris, OS X) or Linux – (Redhat, SuSE, Debian)
• Solid understanding of Microsoft Windows Server operating systems, Active Directory, Users and Groups, Replication, DNS, Group Policies and LDAP.
• Familiar with PAM (Pluggable Authentication Modules) and configuring modules in the PAM stack (/etc/pam.conf, /etc/pam.d/system-auth, etc).
• Thorough understanding of local user authentication and authorization (/etc/passwd, /etc/groups, /etc/security/user, etc)
Preferred Experience:
• Knowledge of enterprise network configuration and other troubleshooting methods such as (netstat, tracert, ping, packet captures, etc)
• Working knowledge of LDAP and Kerberos
• Setting up Windows Group Policies. Familiar with NIS and NFS
• Knowledge of the following remote connection methods - OpenSSH, Telnet, FTP, RSH, etc
• Understanding of LAM (Loadable Authentication Modules) and AIX extended security attributes
• Configured and setup Solaris 10 Zones.
• Virtualization experience on the VMware ESX/vSphere platform
See Job Description
