Illinois Southwest Teller Full Time and Part Time

Reference Code: 12000216
Location: Wheaton, IL, USA
Education Level: High School Diploma/GED
Description
Citibank delivers a wide array of banking, lending and investment services to individual consumers, as well as to small businesses. Our U.S. Branch Network is comprised of over 1000 financial centers across 13 states complemented by 24-7 access to customer service through a network of fee-free ATMs, CitiPhone Banking®, Citibank Online and Citi Mobile. Citibank's products and services cover a wide range of customer banking needs including basic banking (checking and savings accounts, investment products), mortgages, small business, commercial banking, investment advisory services, and financial needs and analysis tools to enable Citibank to bring tailored solutions to every customer.Position Responsibilities:
• Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Demonstrate a positive can-do attitude and develop a customer first culture.
• Maintain an acceptable difference and findings record.
• Drive efforts in the Branch to identify and implement service behaviors that improve the overall customer experience.
• Deepen client relationships by effectively referring bank products and services (POS key: Credit Offers)
• Contribute to branch huddles, performance assessments and coaching with manager, and effectively execute all Step-Up! routines.
• Achieve referral and scorecard goals.
• Participate in daily sales activities and branch sales promotions to peak customer interest and refer customers to Personal Bankers.
• Proactively learn new and existing products through sales aid (features, benefits, fees, etc.).
• Proactively educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking).
• Create a warm, welcoming and friendly environment for customers and employees.
• Foster teamwork in the branch to ensure a positive overall customer experience.
• Support sales/service activities within the Branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
• Resolve account service issues and respond to customer inquires promptly and effectively.