Implementation Engineer Job in Raleigh 27605, North Carolina US
Implementation Engineer
Implement wireless integration solutions. This individual will provide technical leadership and hands on configuration at a customer site to install and integrate products with premise equipment (such as PBX, nurse call, patient monitoring, PLCs, alarm monitoring, information monitoring and wireless communications).
Primary Responsibilities
*Incorporate quality and continuous improvement as part of overall job performance; adhering to policies and procedures
*Carry out Professional services including installation, commissioning and analysis of products and solutions
*Monitor customer satisfaction with post-service customer surveys
*Support the companys objectives as outlined in both mission statements and the yearly compensation plan with efficient practices
*Technical leadership for products and solutions
*Expert with technology and integration techniques
*Interface with customers and peers to collect information needed to perform professional services
*Establish and maintain proficient knowledge of all products with successful completion of technical training classes
Use the US Service Management system to establish customer configuration data after the installation.
*Provide input for documents and processes to communicate procedures to improve support efforts
*Establish and maintain good knowledge of networking, wireless networking, and associated technology
*Provide input (framework or updates) for integration application notes
Travel time will often be in excess of 75% during a given month
Other duties as assigned
Minimum Requirements
Education:
Associates degree or 6 years experience working with IT, telecom or wireless technology
Successful completion of the following courses or current equivalent:
IP-DECT Basic
IP-DECT Advanced
UNITE Basic
UNITE Advanced
FreeNET Basic
FreeNET Advanced
Skills:
802.11
Microsoft Server and Desktop operating systems
TCP/IP Networking
Wireless Networking
Microsoft Office products
Troubleshooting
Telecommunications administration
IT and TCP/IP administration
Verbal communications (Speaks fluent English presents well)
Written communications (able to efficiently compose formal communication documents)
PC Skills (Microsoft office)
Problem solving
Experience:
5 years experience with server hardware and/or Microsoft Windows Server operating systems
3 years experience with telecommunications, IT and 802.11
2 years experience with Desktop Operating systems
2 years experience with basic IP routing
Miscellaneous
Desired Skills:
Customer friendly
Strong social presence with team interaction
