Implementation Engineer recruitment
The Company
Moody's Analytics helps capital markets and risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management. By providing leading-edge software, advisory services, and research, including the proprietary analysis of Moody's Investors Service, Moody's Analytics integrates and customizes its offerings to address specific business challenges. Moody's Analytics is a subsidiary of Moody's Corporation (NYSE: MCO), which reported revenue of $2 billion in 2010, employs approximately 4,500 people worldwide and maintains a presence in 26 countries. Further information is available at www.moodysanalytics.com.
Responsibilities
Implementation Engineer (Applications Support Engineer)
Key Responsibilities
* Assist Support Teams in resolving and delivering solutions to client's technical issues.
* Acquire and maintain in-depth knowledge about Moody's Analytics products, and the environments and platforms they run on.
* Be a resource to answer questions about technology and / or Moody's Analytics products
* Research and report on technical issues
* Possible on-site client trips (installation, configuration, and troubleshooting)
* Pre-sales technical assistance (respond to requests for information from sales personnel)
* Participation in other software development activities and special projects
* Participation in other quality assurance activities and special projects
* Participation in other support activities and special projects
* Writing documentation (FAQ, Knowledgebase, Product Documentation, etc.)
Qualifications
Technical Experience/Knowledge
Technical strengths ultimately need to adapt to serve Moody's product base. Candidate should have knowledge in as many of the following areas as possible:
Primary areas:
* MCSE or equivalent knowledge in current Microsoft Operating Systems
* Network technology
* Microsoft .NET platform
* Relevant database platforms (MS Access, MS SQL Server and Oracle)
* Forensic analysis tools (network packet sniffers, event logs, monitors, debuggers, etc.)
* Microsoft Internet Information Services (IIS)
Secondary areas:
* Microsoft Visual Studio and other relevant software development tools.
* Rudimentary accounting principles
* Linux/Unix
* J2EE Application Servers
Should have a minimum 5-7 years of technical support experience or software development experience
Should have a Bachelors degree in Computer Science or in a multi-disciplinary computer technology major or must possess relevant work experience
Excellent communication skills
Strong customer focus
Excellent organizational skills
Equal Employment Opportunity
We are an equal opportunity employer M/FID/V. Moody's takes pride in maintaining a balanced and diverse workforce and actively seeks out people who enrich our talent pool.
How To Apply
Please e-mail resumes to: cherryl.susara@moodys.com. Please include "Support Engineer" in the subject line to be considered.
And/or:
Apply online at:
https://www.moodys.jobs/psp/hrrec/EMPLOYEE/HRMS/c/ROLE_APPLICANT.ER_VIEW_JOBS.GBL?JobReqNbr=010873
