Implementation Manager – Associate
TS Client Service Implementation Team
The EMEA Implementation Team is responsible for the on-boarding of all core cash management business for TS clients in our region. A critical part of the process relies on effective working relationships between Implementations, Sales, Product Client Service. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery. We manage the implementation process for a wide range of client sectors, using a tried and tested methodology to deliver a high quality client experience, while speeding revenue into the bank.
Essential Functions:
- To act as the single point of contact for the client during implementation and to coordinate internally with all teams involved in the setups.
- To pro-actively coordinate all activities across JPMorgan disciplines and geographies as required, providing guidance to the client with respect to the outstanding tasks and their role within the implementation process.
- To update projects ensuring accurate tracking through management reports on a weekly/monthly basis.
- To closely monitor cycle times for all product setups seeking to shorten each process.
- To provide support to team colleagues as required.
- To drive process improvements working closely with the team and functional partners to continually improve the client on-boarding process.
- To hold regular client meetings/calls, ensuring all parties are aware of project progress at all times.
- To provide ad-hoc support and feedback to the Product Management team based on awareness of trends spotted in the market as well as on a 'deal-specific' basis.
- Where required, to act as part of the sales pitch, demonstrating project expertise as part of the proposal.
Qualifications:
Required Skills:
Language skills (Spanish, Italian, or German)
Preferred Skills:
- Presentation, negotiation and communication skills
- Experience in Microsoft Project, Excel, Word, Power Point, Visio etc.
- Experience in project management
- Experience in cash management
Additional Information:
Occasional travel may be required
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