Implementation Project Manager Job in Redmond, Washington US
Concur (NASDAQ: CNQR) is a leading provider of integrated travel and expense management solutions. Concur's easy-to-use Web-based and mobile solutions help companies and their employees control costs and save time. Concur's systems adapt to individual employee preferences and scale to meet the needs of companies from small to large. With Concur's mobile application, you can create, review and approve expense reports and book and change your travel itinerary - hotels, airfare, taxis, rail and rental cars - all from your smartphone. Learn more at www.concur.com .
Job Overview:
Manage remote implementations of Concur's Travel and Expense service (Concur Cliqbook Travel and Concur Expense) for clients in Primary and Global accounts. Complete implementations within aggressive timeframe while consistently delivering exceptional levels of work quality and client satisfaction.
Responsibilities:
- Manage implementation, acting in the role of project manager and functional consultant. Activities include, but are not limited to: leading project calls, understanding and analyzing client business requirements, providing guidance on optimal configuration options to meet client needs, managing third-party and Concur integrations (e.g. - credit cards, direct reimbursement to employees, direct payments to vendors), training clients and preparing for deployment of service to employees - all within defined timeframe of completion.
- Deliver training/knowledge to clients around imports and extracts in/out of Concur's services. If applicable, collaborate with assigned Concur technical consultant to ensure set-up of FTP/PGP for clients and deliver training on imports/extracts.
- Successfully manage multiple/simultaneous implementations by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed.
- Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.
- Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients.
- Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics.
- Contribute to special projects as needed to ensure successful service deployments, improved internal processes/methodologies and on-going retention/satisfaction of client base.
- Detail all implementation activities in CRM system.
- Accurately track project time allocation on a daily basis.
Education, Experience Training:
- Two or four-year degree.
- Minimum of two years experience in implementation/consulting/project management.
- Previous experience implementing financial or hosted applications preferred.
- Travel industry knowledge preferred.
Job Specific Specialized Knowledge Skills:
- Excellent organization, planning and project management capabilities.
- Exceptional written and verbal communication skills.
- Demonstrated ability to learn new concepts quickly.
- Strong working knowledge of software and technology - specifically around web technology, FTP, financial system integration, and Excel a strong plus.
- Ability to confidently use knowledge and experience while consulting with clients on the best ways to meet their needs.
- Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
- Strong trouble-shooting skills.
- Ability to multi-task and prioritize workload.
- Ability to be self-directed and work independently.
Critical Performance Competencies:
- Accountability
- Planning and Organization
- Communication and Influence
- Change Management
- Attention to Detail
- Adaptability/ Flexibility
- Intelligence
- Tenacity
- Decisiveness/Judgment
- Business Acumen/Strategic Business Perspective
Value Competencies:
- Displays passion for responsibility to the customer
- Hires, develops rewards great people
- Displays leadership through innovation in everything you do
- Displays a passion for what you do and a drive to improve
- Displays a relentless commitment to win
- Displays personal corporate integrity
EEO:
Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)
Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of 'Leadership through innovation in everything we do'. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.
Confidentiality and our core value 'Personal and corporate integrity' are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.
