Implementation Project Manager- Medicare Part D Job in Scottsdale, Arizona US
Implementation Project Manager- Medicare Part D
The Implementation Project Manager will utilize their experience and skill to lead medium and large Client Implementation Projects and/or activities; and may be assigned to co-lead the Implementation of prestigious elite level Clients in a team setting. Please note that this is not an IT or technical related position. Candidates should have experience in a client-facing environment mangaging benefit related projects. Working independently in a self-directed team environment, the individual willhellip; - Manage or participate in client implementations of varying size and complexity for each assigned new or existing Medicare Part D Health Plan and/or commercial client, as well as support major changes to existing clients based on platform procedures. - Maintain a current knowledge of all Medicare Part D initiatives and requirements impacting Health Plans to maintain a Subject Matter Expert status for the Health Plans. - Be knowledgeable of all Caremark platforms to lead or participate in successful implementations of varying complexity. - Deliver an on-time installation as identified by the completion of the Implementation documentation procedures. - Track the progress of the implementation using a Project Plan, conduct weekly update calls by creating and maintaining an Action Log until all Implementation tasks are completed. - Partner with sales and operations to support opportunities through new product development, new/existing client assignments, inclusive of transitioning the client to the Account Team who will be responsible for the on-going relationship with the client. - Position resolution of issues to achieve win-win solutions for internal and external customers while identifying, escalating, and managing contractual, compliance or organizational risk. - Work closely with the Client Services Account Team responsible assuming the Clientrsquo;s satisfactory continuous operations; and other internal partners as required to setup a sustainable PBM program. - Work cross-functionally between interrelated departments linking Client Implementation needs/requirements with departmental and corporate objectives through the timely and accurate documentation of Management reporting tools and effective management of partners to meet key deliverables - Contribute to assigned process improvement activities through participation in the Process Improvement Initiative projects. - Project manage the implementation process, gathering client requirements and work with internal partners to implement the client's needs. - Be responsible for working with incumbent vendors, consultants or Third Party Administrators when required and document and communicate key changes - Support finalist meetings as well as complete special projects as assigned - Lead or participate on a Project Team as assigned Education: Bachelorrsquo;s Degree required or equivalent experience Experience: 6 plus years or equivalent experience in, but not limited to: Implementations, PBM, Project Management, Account Management, Healthcare, Business Operations and/or Client Relationship Management Qualifications: - Display excellent organizational skills with a proven ability to follow-up on internal/external tasks and issues. - Skillful in the use of Microsoft Office software programs, including Microsoft Project. - Excellent verbal/oral presentation, writing and listening skills. - Exhibit an ability to work independently with no direct supervision. - Demonstrated ability to effectively present information and respond to question from internal and external personnel. - Exhibit strong documentation skills and techniques for project tracking purposes - Exhibit a strong understanding of escalation processes and timing - Demonstrated interpersonal skills aiding in conflict resolution management with the ability to negotiate win win outcomes - Demonstrated previous experience in risk identification/management, problem solving and project organization - Understanding of adjudication systems and other ancillary systems Ability to multi-task and work with multiple internal and external partners - Display an ability to solve practical problems dealing with several variables in order to obtain a specific end goal. - Display an ability to follow multiple processes as the same time. General knowledge of Medicare and the Health Care Industry