Implementation Project Manager
The Senior Analyst will utilize their experience and skill to lead medium and large Client Implementation Projects and/or activities; and may be assigned to co-lead the Implementation of prestigious elite level Clients in a team setting.
Working independently in a self-directed team environment, the individual will…
- Manage or participate in client implementations of varying size and complexity for each assigned new or existing Medicare Part D Health Plan and/or commercial client, as well as support major changes to existing clients based on platform procedures.
- Maintain a current knowledge of all Medicare Part D initiatives and requirements impacting Health Plans to maintain a Subject Matter Expert status for the Health Plans.
- Be knowledgeable of all Caremark platforms to lead or participate in successful implementations of varying complexity.
- Deliver an on-time installation as identified by the completion of the Implementation documentation procedures.
- Track the progress of the implementation using a Project Plan, conduct weekly update calls by creating and maintaining an Action Log until all Implementation tasks are completed.
- Partner with sales and operations to support opportunities through new product development, new/existing client assignments, inclusive of transitioning the client to the Account Team who will be responsible for the on-going relationship with the client.
- Position resolution of issues to achieve win-win solutions for internal and external customers while identifying, escalating, and managing contractual, compliance or organizational risk.
- Work closely with the Client Services Account Team responsible assuming the Client’s satisfactory continuous operations; and other internal partners as required to setup a sustainable PBM program.
- Work cross-functionally between interrelated departments linking Client Implementation needs/requirements with departmental and corporate objectives through the timely and accurate documentation of Management reporting tools and effective management of partners to meet key deliverables
- Contribute to assigned process improvement activities through participation in the Process Improvement Initiative projects.
- Project manage the implementation process, gathering client requirements and work with internal partners to implement the client's needs.
- Be responsible for working with incumbent vendors, consultants or Third Party Administrators when required and document and communicate key changes
- Support finalist meetings as well as complete special projects as assigned
- Lead or participate on a Project Team as assigned
Education: Bachelor’s Degree required or equivalent experience
Experience: 6 plus years or equivalent experience in, but not limited to: Implementations, PBM, Project Management, Account Management, Healthcare, Business Operations and/or Client Relationship Management
Qualifications:
Display excellent organizational skills with a proven ability to follow-up on internal/external tasks and issues.
Skillful in the use of Microsoft Office software programs, including Microsoft Project.
Excellent verbal/oral presentation, writing and listening skills.
Exhibit an ability to work independently with no direct supervision.
Demonstrated ability to effectively present information and respond to question from internal and external personnel.
Exhibit strong documentation skills and techniques for project tracking purposes
Exhibit a strong understanding of escalation processes and timing
Demonstrated interpersonal skills aiding in conflict resolution management with the ability to negotiate win win outcomes
Demonstrated previous experience in risk identification/management, problem solving and project organization
Understanding of adjudication systems and other ancillary systems
Ability to multi-task and work with multiple internal and external partners
Display an ability to solve practical problems dealing with several variables in order to obtain a specific end goal.
Display an ability to follow multiple processes as the same time.
General knowledge of Medicare and the Health Care Industry
