Implementation Support Analyst Job in San Francisco, California US

Implementation Support Analyst

Healing the healthcare system starts with you. It starts with the chain of events you initiate when you work with McKesson Provider Technologies - a chain that extends across the country and results in millions of people getting more from their healthcare. McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us. Position Description Responsible for responding to product application support questions from customers regarding the company?s software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems. Minimum Requirements 6+ years product applications support experience Additional Knowledge Skills Must possess knowledge of hospital clinical systems with the understanding of Pharmacy, Order Management, and Medication Administration, Care Plans, Clinical Assessment, and CPOE applications. Excellent troubleshooting and analytical skills are required. The successful applicant must possess excellent verbal skills, written skills, and the ability to work with hospital personnel in the research of both software and process issues. Experience as a Lab Tech, Med. Tech, RN, and/or IS support of clinical applications a plus. Education BS degree or equivalent experience. Physical Requirements General Office Demands Benefits Company Statement We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare. At McKesson, we believe we can empower healthcare. And it all starts with you. As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers. Agency Statement No agencies please.