Implementations Analyst
Empowering healthcare starts with you. At McKesson, whether you work in HR or marketing, finance or public affairs, you're making a difference. You'll spark a chain reaction that results in millions of people getting more from their healthcare.
As the nation's leading healthcare services company, we touch virtually every aspect of healthcare. We empower our customers by delivering vital supplies and solutions. And we empower our employees through a supportive environment where opportunity and responsibility grow. Our exceptional leadership team provides the vision and strategy to advance healthcare, so you can feel confident in our direction and your future. At McKesson, we believe we can empower healthcare. And it all starts with you.
Position Description
Responsible for providing technical, functional, and coding support to customer*s product support teams, field engineers or technicians who are diagnosing, troubleshooting and debugging highly technical or sophisticated software or computer systems. Responds to situations where first-line product support has failed to isolate or fix problems in software. Reports design, reliability and maintenance problems or bugs to software engineering/ design engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly or complex or technical in nature.
Minimum Requirements
4+ years experience providing technical support to product support teams, field engineers and technicians.
Education
Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
Physical Requirements
General Office Demands
Agency Statement
No agencies please.
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