Inbound Call Center Customer Service & Sales Professional Job in Falls Church 22041, Virginia US

Inbound Call Center Customer Service Sales Professional

The Inbound Call Center Customer Service Sales Professional is an inbound phone customer support and sales position responsible for receiving inbound calls from new and existing customers of a major telecommunications carrier. The Inbound Customer Service Call Center Professional is responsible for dealing with inbound customer queries and sales opportunities. This position is in a call center environment.

Essential Functions:
- Answer inbound calls from prospective customers, explaining types of service or products being offered.
- Ability to identify customer needs through open-ended questions and a consultative selling approach.
- Quote accurate prices, service dates, and payment terms and persuade prospective customers to purchase various products and services. This requires a sales function.
- Maintain customer service satisfaction at the maximum level.
- Transfers and routes calls to appropriate departments.

Working hours: 8-hour shift schedule between 11am 10pm M-F, 11am-8pm Sa

Minimum Qualifications:
- Six months customer services/relations /or sales experience
- Strong attention to detail
- Strong computer skills to include proficiency in Excel and Word.
- High comfort level with multi-tasking between computer applications.
- Comfortable working in a fast paced, high call volume environment
- Must be able to successfully pass a background check
- Alphanumeric typing level of 35wpm or more

Desired:
- Call center experience a plus
- Associates' degree a plus

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