Inbound Card Activation Advisor Job in Springfield, Missouri US
Inbound Card Activation Advisor
About JPMorgan Chase: JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase Co. has six lines of business: Asset Management Card Services Commercial Banking Investment Bank Retail Financial Services Treasury Securities Services JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2010 earnings of $17.4 billion on revenue of $104.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. Culture: JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and has a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and works at deep community involvement. A select few awards include: · Most Admired Companies by FORTUNE magazine · Most Respected Companies by Barron's magazine · Top 50 Companies for Diversity, Diversity Inc magazine · Top Companies for Executive Women by National Association for Female Executives (NAFE) · 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers About Chase Card Services: Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. Customers used Chase cards to meet more than $313 billion worth of their spending needs in 2010. Chase continues to innovate despite a very difficult business environment, launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Paymentech Solutions, Chase is one of the leading processors of credit card payments. Job Description: Card Activation Advisor Chase, a leading provider of diverse financial services worldwide is actively seeking a Card Services Customer Service Advisor to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. If you are ready to provide exceptional customer service for a global financial leader and are motivated to take on tasks and projects that will enhance the customer relationship, then Chase Card Services has a career for you! Why do I want this job? Opportunity: We offer exciting career opportunities and while working for one of the world's most respected and stable financial companies. Culture: On a day to day basis, your time will be spent in a motivating, fast-paced team environment where you will have the opportunity to learn from experienced leaders, receive frequent formal and informal coaching and feedback, have access to self-directed development opportunities, and be a part of a dynamic and fun working environment. Job Description: Card Activation Advisor Chase, a leading provider of diverse financial services worldwide is actively seeking a Card Services Customer Service Advisor to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. If you are ready to provide exceptional customer service for a global financial leader and are motivated to take on tasks and projects that will enhance the customer relationship, then Chase Card Services has a career for you! Why do I want this job? Opportunity: We offer exciting career opportunities and while working for one of the world's most respected and stable financial companies. Culture: On a day to day basis, your time will be spent in a motivating, fast-paced team environment where you will have the opportunity to learn from experienced leaders, receive frequent formal and informal coaching and feedback, have access to self-directed development opportunities, and be a part of a dynamic and fun working environment. What will I do? As a Card Activation Advisor, you will engage and service new Chase customers and consistently provide exception customer service. Responsibilities may include: · New Card Activation - activating new credit cards, explaining terms and conditions of various cards, and promoting ownership benefits of Chase Cards and their partners · Product Enrollment - recommendation of non-fee based services and products to help our customers meet their financial goals · Customer Engagement - creating life-long partnerships with our customers, starting with the very first interaction · Support other customer service departments as needed The relationship based approach allows us to create lifelong partnerships with our customers by exceeding expectations with every interaction by demonstrating expertise in the resolution provided. This is a role for you if you enjoy interacting with others over the phone, are comfortable building rapport quickly, can use job aids and tools provided to follow prompts and scripting during customer interactions with ease, take initiative to solve problems, are passionate about creating a positive customer experience, and demonstrate business maturity. What should I expect? Schedule: Upon being hired you will select a schedule that is based on the business need. Training: You will be required to attend 8 weeks paid, self-directed and facilitated training that includes Internet based modules (50%), instructor led classroom learning (25%), and live calls (25%). Rewards and Benefits: We offer a competitive compensation package along with a robust benefits program that starts the first of the month following your start date. I'm Qualified if Experience and Education: Have a stable job history and at least 1 year of customer service experience (face to face or via phone); Have a high school diploma or GED. Qualities: Am reliable, have a dynamic personality, take initiative in my work, can adjust quickly to change, have a positive attitude, am diligent about following processes and protocol, and take responsibility for results. Skills and Abilities: Am able to ensure customer satisfaction, even when handling challenging issues by offering alternative solutions and enhanced products, can adapt to change, have strong written and verbal communication skills, demonstrate strong work ethic, and exhibits empathy to customers, peers, and leaders. Computer Skills: Am proficient with use of the computer; Have knowledge of Windows-based software such as Microsoft Word and can navigate search engines to find information via the Internet and internal resources. JPMorgan Chase is an Equal Opportunity and Affirmative Action E