Inbound Customer Technical Support Job in Roanoke, Virginia US
Inbound Customer Technical Support
Job Description: * Kelly Services has been bringing the best together for over 60 years. We believe talented individuals and respected companies work best together. With networks across today's major industries, Kelly Services has the connections and resources to match employees? skills with employers? requirements. Thank you for choosing Kelly Services to assist you with your employment search! We are accepting resumes and pre-qualifying candidates for various contact center/call center positions. We review candidate information on a daily basis and make hiring decisions based on our staffing needs. We appreciate the time you are taking to pre-qualify for a position and once again, thank you for choosing Kelly Services! *Please note this position found on Kelly Career Network is not a definite job opening; therefore, when you are applying through Kelly Career Network you are not applying for a particular job opening. The categories listed are simply the most commonly filled job opportunities within Kelly Services- Roanoke VA and we use to this website to increase our pool of qualified candidates. We are unable to provide detailed information on the status of your online application until the positions have been confirmed. Profile of work duties: Provide technical support to customer's employees and contracted representatives by working with company officials and subject matter experts. Verifies information and assists with moderately complex investigation and problem resolution of calls from client agencies. Assist with general administrative duties related to the management of individual and/or team tickets and call flow. Requirements: Ability to input data to track and log calls and their resolution. Ability to use intermediate communication skills to answer moderately complex client calls regarding problem status. General knowledge of work flow processes and ticket management Previous call center environment, intermediate knowledge of PC skills (Word, XL), good time management skills (# of calls per hour, etc.) Please pre-qualify by clicking Submit Resume or Apply Now and create a profile, or log in if you are a return user. If you meet the qualifications of the requirements above, you will be contacted with further information regarding the next step in the process. You can also Refer a Friend or E-mail the Job to a Friend .