Incident Commander

Do you have a passion for saving lives?  Intrado has a great opportunity for an Incident Commander.

Applicants for this job will be expected to meet the following minimum qualifications.
Education
* Bachelor's degree from an accredited college or university in computer science, management information systems, IT, statistics or a related field is required.
Experience
* Equivalent work experience in a similar position may be substituted for educational requirements.
* Minimum 3 years of increasingly responsible experience in project management, management, or matrix-management preferably in a technical environment (e.g., Application support, Systems Administration, Data Center, Network Engineering) Required.
* Minimum 1 year supervisory experience preferred. Minimum 1 year Incident Command/Management experience preferred.
* Basic understanding of network topology in a TCP/IP, asynchronous, and synchronous environment required. Knowledge of telephony networks (e.g., SS7, SIP, ISDN, wireless 9-1-1, PSAP connectivity, network topology, etc.) preferred.
* Intermediate knowledge of Word, Excel, and PowerPoint required.

Responsible for providing leadership and direction during incidents, maintaining an overall incident perspective and ensure the Incident Command System (ICS) processes are properly followed; utilize principles and practices of Incident Command to provide calm direction in chaotic and tense situations; lead incident team resources in the development and execution of restoration plans for system issues and outages during assigned shift from incident initiation through closure, bringing in additional resources and managing handoffs as needed; ensure incident activities are properly documented; work with extended incident team to improve incident and problem management processes, tools, and documentation; supervise technical support services for assigned shift while adhering to established departmental standards and guidelines; provide direction to staff on technical support activities and associated network elements; assist staff troubleshooting and resolving common and escalated service requests pertaining to assigned products or services; proactively oversee the activities involved in quality resolution of problems related to technical operations.

Company Summary:

Intrado employees support over 260 million 9-1-1 calls annually. They work round-the-clock to develop and maintain the systems that allow people to get the help they need when they dial 9-1-1.

As an organization dedicated to *work worth doing*, Intrado*s culture nurtures an inclusive workforce of committed and caring, highly skilled and accomplished individuals. We hire the best of the best! Intrado provides a wide range of growth opportunities in career paths offering skill enhancement and the satisfying rewards gained from giving back to the community.

To apply, please send your resume to HR@Intrado.com , or fax to 720-494-6652. Please make sure all email attachments are Microsoft Word RTF (Rich Text Format) files. When submitting your resume, be sure to include the title of the position for which you are applying along with your resume and salary history.

Please Note: Intrado requires background check, drug screen and motor vehicle record check as a condition of employment. Additionally, Intrado has a restricted workplace smoking policy. Intrado discourages smoking and strongly supports helping employees quit smoking. Anyone hired on or after November 1, 2008 is prohibited from smoking and using tobacco products on Intrado premises or at any Intrado-sponsored event.

Intrado is an AA/EEO Employer.