Incident / Problem Management Analyst recruitment
The Role
The Problem Management Team is responsible for managing, resolving, and preventing business impacting outages. Your responsibilities and the goals of the group include: reducing duration of outages by ensuring appropriate teams are engaged and preventing outages from reoccurring by driving to root cause and ensuring preventative actions are identified and implemented. Core functions include: quickly determining the severity of an outage in regards to business impact and technical complexity. Then assessing and ensuring all appropriate groups are working on resolving the outage in a timely manner, facilitating the resolution of outages and crises, across multiple teams. And also notifying, escalating and communicating to senior management the existence and status of outages, as necessary.
Requirements
- Proven experience within application or infrastructure services
- Excellent written and verbal communication skills
- Strong technical skills, including basic knowledge of UNIX
- ITIL Service Support knowledge
- Strong knowledge of financial products
- Self starter with the ability to prioritize work load, keep cool and perform in a high pressure environment
- Assertive but diplomatic, relentless, with a strong desire to see things through to completion
- Good organizational and team collaboration skills
The Company
Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.
Bloomberg is an equal opportunities employer and we welcome applications from all backgrounds regardless of race, colour, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.
