Industrial Service Supervisor Job in Seattle, Washington US

Service Supervisor

Reports to: Service Manager/ Branch Manager

POSITION SUMMARY
Schedule and coordinate repairs and inspections of crane and hoist equipment. Inspect, troubleshoot and repair overhead material handling equipment.

PRIMARY TASKS AND RESPONSIBILITIES:

· Sell repairs and follow up work.

· Develop quotes in a timely manner.

· Schedule preventive maintenance and repair activities on equipment.

· Resolve customer issues and complaints.

· Complete, process and route appropriate paperwork.

· Provide a high level of communication with both Customer and Office.

· Source difficult to find parts.

· Inspect overhead crane and hoist.

· Troubleshoot and repair overhead material handling equipment.

· Troubleshoot and repair electrical equipment (strong knowledge of motor controls.)

Requirements

SKILLS AND KNOWLEDGE:

· High school diploma or equivalent.

· 2 year technical degree or equivalent experience.

· Proficient knowledge of electrical theory for power and motor controls.

· Proficient knowledge of the mechanical systems of cranes/hoist.

· Proficient knowledge of simple structural elements.

· Understands inspection compliance issues (OSHA/ANSI).

· Understands technical issues relating with service and PM accounts.

· Proficient computer skills.

· Ability to multi-task and set priorities.

· Other task as assigned.

WORK ENVIRONMENT CONSIDERATIONS:

· Work various environments and working conditions depending on assignment.

· Occasional overtime required.

· Working at heights some heavy lifting.

· Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating.

DisclaimerThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change.

Service Supervisor Job Responsibilities

EXPERIENCE: 2-3 years’ experience in a technical/support role. Familiarity with overhead cranes and their component parts desired. Must be customer-oriented, have well-developed interpersonal, communication and keyboarding skills and be able to prioritize task. Prior supervisory and/or leadership experience preferred.

PRINCIPAL RESPONSIBILITIES:

1. Manage the service and inspection schedule for all sold work.

2. Plan/assign/manage field labor hours to maximize productivity (direct labor average) at or above budgeted minimums. Maintain backlog on the four week schedule board.

3. Assist technicians with identification of required repair parts. Procure required materials, parts and equipment for work assignments. Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.

4. Provide supervision and managerial support to technicians. Provide information and assistance on any disciplinary issues and document actions. Severe disciplinary issues and employment terminations must include the Branch and/or the Service Manager or higher level management.

5. Perform service work to assist with overflow and emergencies, as needed.

6. Provide technical guidance to customers and technicians via telephone support or facilitate contact with appropriate resources to support the need.

7. Track and follow up on leads brought in by field operatives (technicians and inspectors). Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required.

8. Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be promptly elevated to the next level of management for prompt resolution.

9. Collect warranty information, monitor and report any potential warranty or credit request to the Branch or Regional Operations Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines.

10. Provide leadership in a safe work practices by functioning as the branch safety officer. Organize, document and report monthly safety meetings. Maintain and provide all safety-related documentation, per company guidelines.

11. Assist the Branch Manager and the Regional Operations Manager in establishing training requirements for all field operatives in the branch.

12. Review and approve technicians’ time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy.

13. Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.

14. Assist the Service Manager or Branch Manager with conducting spot inspections and audits of the service technicians’ equipment and vehicles and record the results.

15. Perform invoicing frequently to meet company standards and continuously maintain the backlog/WIP report. The backlog report must reflect the current status of active service work and must be updated daily.

16. Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs. Process purchase orders through established procedures.

17. Maximize gross margin levels on service work to meet established company guidelines. Monitor quotes for accurate labor hours, travel cost, rental cost, and procured items and report to management any significant deviations from original job plans or scope of work changes.

18. Enter data into SAP database as necessary to fulfill all assigned requirements.

19. Ensure 24-hour response is available or negotiate other agreeable actions with customers.

20. Monitor the credit control list and assist in collection efforts. Accounts over 60 days must be discussed with the regional staff prior to delivery of services or materials. Obtain management approval prior to making an exception or extending credit outside the guidelines.

21. Ensure credit application is processed if a company is not rated or is outside established guidelines prior to accepting work.

22. Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones.

23. Other duties as assigned by branch manager.