Information Technology Manager Job in Leighton Buzzard, Home Counties UK
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Location Leighton Buzzard, UK
Security Clearance Required? No Security Clearance Required
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Position Description
Purpose: The manager of a team providing Tier 2 - Tier 4 support of a range of Log NEC applications in order to meeting the required service level targets. Also the enhancement of applications, and the development of new solutions, to meet approved business requirements. The team of analyst/developer/resolvers currently support a range of financial and warehousing applications mainly utlising Oracle technology however this portfolio is subject to change as the organisation matures and a number of transformation projects are implemented.Responsibilities: Ensuring that all service delivery targets are met, in particular meeting service level targets for Service Requests, Incidents, Problems, Corrective Changes and application availability, Tier 2 to Tier 4. Ensuring System enhancements are progressed including all stages to the lifecycle from impact assessment to implementation and sustainment. Providing required data analysis services, ensuring data integrity and providing of data extracts to required timescales. Providing advice and guidance to support the development of proposals. Contribution to transformational projects as required. Regular review of application services including the proposal of technical refreshes, retirement candidates and convergence opportunities. Regular review of supporting contracts. Planning and resource management. Management and development of staff.
Boeing Leadership Attributes
[ + ] Charts the Course
Starts with the customer ends with the customer. Translates strategy into actionable objectives and plans. Communicates clearly at one-on-one and group levels. Conveys sense of purpose and mission that motivates others. Maintains direction, balancing big-picture concern with day-to-day issues.
[ + ] Delivers Results
Keeps his/her promises. Does not rationalize shortfalls and is accountable. Demonstrates strong operational skills. Marshals the other Leadership Attributes in meeting commitments. Capitalizes on unanticipated opportunities and changing circumstances to meet commitments.
[ + ] Finds a Way
Continuously monitors customers and operations to spot issues. Faces reality and adjusts to keep commitments. Models confidence that sees change as opportunities. Uses Boeing complexity as leverage, not an excuse.
[ + ] Inspires Others
Energizes, excites, and motivates others. Creates and models a confident and winning atmosphere. Builds teams whose impact is far greater than the sum of their parts. Inspires in ways that are consistent with Boeing's values. Celebrates success and learns from disappointments. Creates an atmosphere where all see opportunities to stretch, take risks, create, contribute and learn.
[ + ] Lives the Boeing Values
Models, leads and is committed to the Boeing values, principles and business-conduct policies. Earns the trust and respect of all Boeing stakeholders. Ensures effective business, compliance and financial controls. Promotes integrity in all that we do. Demonstrates commitment to and takes advantage of diversity. Creates an environment of respect and inclusion. Does not use abusive or intimidating behavior. Bounds vigorous pursuit of individual and business objectives with overall interest and reputation of the company.
[ + ] Sets High Expectations
Sets high expectations rooted in ensuring competitiveness. Sets high expectations for him/herself first. Has courage to raise the bar continuously/routinely. Holds self and others accountable for continuous improvement. Communicates expectations directly, openly and effectively. Shows people and teams how to reach (acts as a coach).
Competencies
General
Technical
Strong planning and organizational skills Strong leadership skills Sound Communication skills Background in IT Service provision preferably including: SFIA Application Support Level 5, SFIA Systems Development Level 6, Some knowledge of ITIL SM processes, Project Management experience, Oracle knowledge
Basic Qualifications For Consideration
Do you have current legal authorisation to work in the EU?
Typical Education/Experience
Ideally degree qualified or equivalent
Other Job related information
This role will transfer to Milton Keynes during 2012. Important information regarding this requisition: This requisition is for an international, locally hired position. IT IS NOT FOR AN EXPAT ASSIGNMENT. Benefits and pay are determined in line with local country labor market practices. Please list all of the Countries in which you are a citizen and/or have work authorization for on the top of your resume.
Closing Date: 06/04/2012about closing dates
Knowledge of occupational health and safety sciences.
Boeing is an equal opportunity employer supporting diversity in the workplace.