Information Technology Specialist I / Customer Service & Help Desk Coordinator Job in Newport News 23606, Virginia US
Christopher Newport University invites applications for the position of Customer Service and Help Desk Coordinator with our Information Technology Department. This is a full-time pay band 4 non-exempt classified position which includes Commonwealth of Virginia and CNU employee benefits. (The anticipated salary range is $31,352 to $43,000 depending upon applicants’ experience and qualifications.) The Customer Service and Helpdesk Coordinator will be responsible for all facets of ITS customer service as well as assist in screening, referring and diagnosing internal or external inquiries and work requests as they relate to CNU ITS managed and monitored systems. The Coordinator will assist in locating, assigning and overseeing the configuration, maintenance and repair of requests related to Mac and PC hardware and software for faculty, staff, students, classrooms, labs and meeting spaces. In addition the coordinator is responsible for assisting in compiling, revising and distributing recurring campus ITS communications publications, policies and programs. Assist the Associate Director of Project Management and Operations and Chief Information Officer with special projects and initiatives.
A Bachelor’s degree in business administration, management information systems or equivalent coursework and experience that equates to a Bachelor’s degree; and significant experience in customer service; and experience working in an IT Help Desk environment; and experience in troubleshooting computer hardware, software and basic networking problems; and working knowledge of Microsoft Windows family of operating systems Apple OS and Microsoft Office Suite is required. Preference will be given to applicants that have all the education requirements plus CompTIA A+ certification; and all required experience elements plus experience in an Academic setting with experience with Google environments.
Selected by The Princeton Review to be included in The 376 Best Colleges: 2012 Edition, Christopher Newport University is a public school offering a private school experience – great teaching, small classes, and a safe, vibrant campus. A ‘student-first, teaching-first” community, CNU is dedicated to the ideals of scholarship, leadership and service. The University is located in Newport News, Virginia and enrolls 4,800 students. Academic programs at CNU encompass more than 80 areas of study, from biology to business administration and political science to the performing arts. The University is close to completing nearly $1 billion in capital construction on its 260-acre campus. It has generated nearly 9,000 applications for a freshmen class of 1,200 and has been named one of the top 10 “up and coming” liberal arts schools in U.S. News World Report’s America’s Best Colleges guide. For further details and information about Christopher Newport University, visit the University’s web site at http://www.cnu.edu
To apply, Christopher Newport University (CNU) will accept only online applications for all CNU employment opportunities (www.cnu.edu). Resumes and cover letters may be attached to the online application. Online applications must be received by midnight on the closing date indicated in the job announcement. Faxed, mailed, hand-delivered or mailed applications and attachments will NOT be accepted. CNU will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The University will make a reasonable effort to accommodate persons with disabilities in the application, and/or interview process. Persons with disabilities who require accommodation should contact the Office of Human Resources by calling (757) 594-7145 or TDD (757) 594-7938. Search finalists are required to complete a CNU sponsored background check. Christopher Newport University, and EO Employer, is fully Committed to Access and Opportunity. After accepting employment, new hires are required to complete and I-9 form and present documentation of their identity and eligibility to work in the United States. Effective June 1, 2011, agencies in the Commonwealth of Virginia’s Executive Branch will use the E-Verify system to confirm identity and work authorization.
Review of applications will begin on March 30, 2012 and the deadline to apply for this position is April 6, 2012.
CNU, an EEO Employer, is commited to Access and Opportunity.
