Inside Account Manager – Sunnyvale, CA [1116] Job in Sunnyvale 94089, California US

Inside Account Manager – Sunnyvale, CA [1116]

  • Contact customers via phone and email to assess customer satisfaction
  • Proactively identify customer issues, work with the larger Proofpoint team to resolve them
  • Conduct Proofpoint Strategic Briefings to named customer accounts via web conference
  • Research customer organizational structure and track information within Salesforce.com
  • Gather and track information regarding named customers’ competitive products, funded projects and initiatives
  • Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace
  • Develop customer quotes, manage customer data within Salesforce.com
  • Identify and convert add-on opportunities into sales, work with regional account team to close
  • Work with Marketing to understand customer trends, develop and modify programs and pricing accordingly
  • Meet or exceed customer renewal revenue quota
  • Must have strong written and verbal communication skills and be able to clearly and effectively articulate Proofpoint’s value
  • Must be organized, detail and process oriented
  • Must be a self-starter with the ability to work independently or in a team environment
  • Ability to manage multiple tasks and use good judgment in resolving difficult issues
  • Ability to coordinate Proofpoint resources to execute a complex sales strategy
  • Working knowledge of Microsoft Office and web conferencing tools
  • Ability to use Salesforce.com and other on-line tools effectively
  • BA/BS or equivalent preferred
  • 3+ years successful account management or inside sales experience in related field. Experience selling to IT departments, IT management and Legal is preferred

    • Proofpoint is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin ancestry, age, medical condition, disability, veteran status, marital status, or other prohibited factors under applicable federal, state, and local laws.