Inside Facilities Support Specialist Job in Orlando 32810, Florida US
Staples is the world’s largest office products company and a trusted source for office solutions. The company provides products, services and expertise in office supplies, copy print, technology, facilities and breakroom, and furniture. Staples invented the office superstore concept in 1986 and now has annual sales of $25 billion, ranking second in the world in eCommerce sales. With 90,000 associates worldwide, Staples operates in 26 countries throughout North and South America, Europe, Asia and Australia, making it easy for businesses of all sizes, and consumers. The company is headquartered outside Boston. More information about Staples (Nasdaq: SPLS) is available at www.staples.com/media. Staples values the diversity of our customers, associates and suppliers.
We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.
Inside Facilities Support Specialist
Introduction
Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. Staples values the diversity of our customers, associates and suppliers. We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate Invention Quest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth. Position Summary:
This position will be responsible for driving Facility and Breakroom category Sales within Staples Inside Sales group. You will collaborate with Inside Account Managers (IAMs) to help them identify facilities opportunities within our existing Office Supply customers and ultimately add Facility and Breakroom products to their orders, in addition to identifying and closing Facility and Breakroom programs. You will also act as a conduit between the outside Facilities Solution Sales (FSS) Team and Facility Implementation Team to ensure that the programs are implemented and supported properly. Primary Responsibilities:
- Provide support for the IAMs for Facility and Breakroom products
- Conduct regular trainings with the IAMs including but not limited to:
- Customer profiling and qualifying
- New product trainings
- New marketing campaigns
- Facility and Breakroom procedures
- Support IAM’s by co-selling to existing customers via a consultative approach, in addition to help resolving any customer selling issues around the category
- Assist IAM team during customer facility pricing / bid exercises via Staples Customer Relationship Management (CRM) tool, Salesforce.com
- Actively work on Facility and Breakroom customer opportunities
- Conduct analysis to find Facility and Breakroom customer opportunities
- Share findings with IAMs and consult on strategic approach for customer engagement
- Track and manage all opportunities via Salesforce.com to ensure all program requirements are met during the selling, implementation, and maintenance phases
- Manage IAM leads via Salesforce.com
- Attend and participate with Facilities Solutions Team
- Attend Facility Solutions staff meetings to learn new product information, marketing information and procedures that would then be shared with the IAM team
- Attend/participate in IAM Monthly Team Meetings to share best practices and educate IAM Teams on Staples Facilities offering
- Be an active participant to share the unique needs of the IAM team and what should be changed to support the mid market
Basic:
- Bachelor's Degree
- 3 - 5 Years of Facility and Breakroom sales experience and solid product knowledge
- Proven ability to sell as part of a team
- Professional, effective communication style by phone
- Resourcefulness that demonstrates independent working capabilities
- Ability to manage multiple projects simultaneously, while meeting agreed-upon deadlines
- Proven ability to manage full-cycle of Facilities and Breakroom selling process, from initial evaluation of needs, through identifying appropriate products/vendors, working with bid/quote team for pricing, working with implementation team for installations, and follow-up to insure satisfaction with product and service
Staples is an EEO/AA Employer